|
THE NATIONAL
ASSEMBLY
OF VIETNAM
-------
|
THE SOCIALIST
REPUBLIC OF VIETNAM
Independence - Freedom - Happiness
---------------
|
|
Law No.
136/2025/QH15
|
Hanoi, December
10, 2025
|
LAW
ON
AMENDMENTS TO THE LAW ON CITIZEN RECEPTION, THE LAW ON COMPLAINTS, AND THE LAW
ON DENUNCIATIONS
Pursuant to the Constitution 2013 of the
Socialist Republic of Viet Nam as amended by Resolution No. 203/2025/QH15;
The National Assembly hereby promulgates the Law
on amendments to the Law on Citizen Reception No. 42/2013/QH13, the Law on
Complaints No. 02/2011/QH13, as amended by Law No. 42/2013/QH13, Law No.
81/2025/QH15 and Law No. 84/2025/QH15, and the Law on Denunciations No.
25/2018/QH14, as amended by Law No. 59/2020/QH14, Law No. 81/2025/QH15 and Law
No. 84/2025/QH15.
Article 1. Amendments to the
Law on Citizen Reception
1. Add Article 3a after Article 3 as follows:
“Article 3a. Forms of citizen reception
1. Agencies, organizations, units (hereinafter
referred to as entities) shall organize citizen reception in the following
forms:
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
b) Online citizen reception.
2. The Government shall provide regulations on
online citizen reception.”.
2. Amendments to Point d Clause 1 Article 4 as
follows:
“d) Specialized agencies of the People’s Committee
of province-level or centrally-affiliated city;”.
3. Amendments to Point a Clause 2 Article 7 as
follows:
“a) Clearly stating full name, address, identity
card number or citizen identity certificate or personal identification number
or passport number; in case of authorization by the complainant, a lawful
authorization document is required;”.
4. Amendments to Clause 2 Article 8 are as follows:
“2. Require persons lodging complaints,
denunciations, petitions, or reports to clearly state their full name, address,
identity card number or citizen identity certificate or personal identification
number or passport number; in case of authorization by the complainant, a
lawful authorization document is required; to have a complaint, denunciation,
petition, or report or to clearly present the contents of the complaint,
denunciation, petition, or report; and provide information and documents
necessary for the receipt and handling of the case.”.
5. Amendments to Clause 4 Article 9 are as follows:
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
The Government shall provide detailed regulations
on this Clause.”.
6. Amendments to point c clause 3 Article 10;
“c) Classify and handle complaints, denunciations,
petitions, or reports received at the citizen reception headquarters; provide
guidance or transfer complaints, denunciations, petitions, or reports that have
been received but fall outside the scope or handling responsibilities of the
entities participating in regular citizen reception at the citizen reception
headquarters;”.
7. Amendments to Article 15 are as follows:
“Article 15. Citizen reception at commune, ward,
or special zone
1. Citizen reception by Party committees, People’s
Councils, and People’s Committees of communes, wards, or special zones shall be
carried out at the headquarters of the People’s Committee of commune, ward, or
special zone (hereinafter referred to as the commune-level People’s Committee)
or at the citizen reception venue decided by the President of the commune-level
People’s Committee (hereinafter referred to as the commune-level citizen
reception venue).
2. The President of the commune-level People’s
Committee shall take direct charge of citizen reception at the commune level
and shall carry out the following tasks:
a) Promulgate internal rules and regulations on
citizen reception;
b) Arrange convenient venues and other necessary
conditions for citizen reception at the commune level;
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
d) Closely cooperate with relevant entities in
citizen reception and in handling cases involving many persons lodging complaints,
denunciations, petitions, or reports on the same subject matter; ensure
security and order for citizen reception activities;
dd) Report on citizen reception activities
periodically and extraordinarily to competent entities.
3. The President of the commune-level People’s
Committee shall assign an appropriate unit to carry out the following tasks:
a) Advise on periodic and ad hoc citizen reception;
advise on the assignment of officials to conduct regular citizen reception at
the commune-level citizen reception venue;
b) Explain and guide citizens to lodge complaints,
denunciations, petitions, or reports in accordance with proper procedures, with
the correct entities and individuals having competence for settlement; require
citizens to comply with decisions on complaint settlement and decisions on
handling denunciations that have been lawfully settled by competent entities or
individuals in accordance with policies and laws;
c) Receive, classify, and handle complaints,
denunciations, petitions, or reports;
d) Monitor and urge the settlement of complaints,
denunciations, petitions, or reports falling within the settlement competence
of the President of the commune-level People’s Committee;
dd) Consolidate the situation and results of
citizen reception activities and the handling of applications falling within
the scope of responsibility of the President of the commune-level People’s
Committee.”.
8. Amendments to Article 16 are as follows:
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
1. The Ministry of National Defense, the Ministry
of Public Security, and the State Bank of Vietnam shall assign their
inspectorates to arrange officials to perform citizen reception tasks.
Ministries without ministerial inspectorates shall assign appropriate units to
arrange officials to perform citizen reception tasks.
Citizen reception of units under ministries or
ministerial agencies shall be prescribed by Ministers or Heads of ministerial agencies
in a manner suitable to the organization and operation of each unit.
2. Specialized agencies under province-level
People’s Committees shall assign appropriate subordinate units to arrange
officials to perform citizen reception tasks.
Citizen reception of units under specialized
agencies of province-level People’s Committees shall be prescribed by the
President of the province-level People’s Committee in a manner suitable to the
organization and operation of each unit.
3. The Government, the Government Inspectorate, the
Government Office, province-level People’s Committees, Offices of
province-level People’s Committees, and coordinating agencies that have
participated in regular citizen reception at the central-level citizen
reception headquarters or the province-level citizen reception headquarters
shall not arrange regular citizen reception venues at their own agencies.”.
9. Amendments to Article 22 are as follows:
“Article 22. Citizen reception by People’s
Councils and People’s Council deputies at all levels
1. Province-level People’s Council deputies shall
conduct citizen reception at the citizen reception headquarters of the same
level or at local citizen reception venues in the locality where the deputies
were elected, in accordance with arrangements made by the Standing Body of the
People’s Council of the same level.
Commune-level People’s Council deputies shall
conduct citizen reception at the commune-level citizen reception venue.
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
3. People’s Council deputies shall conduct citizen
reception in accordance with assigned schedules. Upon receiving complaints,
denunciations, petitions, or reports from citizens, People’s Council deputies
shall be responsible for examining and guiding citizens to submit complaints,
denunciations, petitions, or reports to the correct competent entities or
individuals for settlement. Where necessary, People’s Council deputies shall
directly, or through the Standing Body of the People’s Council of the same
level, transfer applications to competent entities for settlement and monitor
and urge the settlement.”.
10. Amendments to Clause 1 Article 25 are as
follows:
“1. When citizens lodge complaints, denunciations,
petitions, or reports, the citizen reception officer shall be responsible for
receiving and guiding citizens to lodge complaints, denunciations, petitions,
or reports in accordance with the provisions of law; requiring citizens to
clearly state their full name, address, identity card number or citizen
identity certificate or personal identification number or passport number; in
case of authorization by the complainant, a lawful authorization document is
required; receiving complaints, denunciations, petitions, or reports or guiding
persons lodging complaints, denunciations, petitions, or reports to present the
subject matter of the case.”.
11. Amendments to point b clause 1 Article 26:
“b) Where complaints or denunciations fall outside
the settlement competence of the entity concerned, guidance shall be provided
or applications shall be transferred to competent entities or individuals for
settlement of complaints or denunciations. Where complaints or
denunciations fall within the settlement competence of a subordinate entity but
have not yet been settled, the citizen reception officer shall report to the
competent person to require the competent entity to settle them;”.
12. Amendments to Clause 1 Article 33 are as
follows:
“1. The State has policies to ensure funding,
facilities, and human resources for citizen reception activities; apply
information technology, digital transformation, and develop a national database
on citizen reception, application handling, and the settlement of complaints
and denunciations to serve citizen reception, application handling, and the
settlement of complaints and denunciations.”.
13. Replacement of certain phrases in certain
articles and clauses as follows:
a) Replace the phrase “Committee for Petitions
under the Standing Committee of the National Assembly” with “Standing Body of
the Committee for Petitions and Supervision of the National Assembly” in Clause
3 and point d, Clause 4, Article 11, and Clause 2, Article 20;
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
14. Annulment of point c, Clause 2, Article 10, and
Article 13.
15. Annulment of the phrase “, DISTRICT-LEVEL
CITIZEN RECEPTION HEADQUARTERS” in the title of Chapter III; the phrase “,
district-level citizen reception unit” in Clause 1, Article 24; and the phrase
“, district level” in Clause 3, Article 14, and Clause 3, Article 24.
Article 2. Amendments to the
Law on Complaints
1. Clauses 1, 2, and 3 of Article 2 are amended as
follows:
“1. A complaint means a request made
by an entity or individual, in accordance with the procedures prescribed by
this Law, asking a competent entity or individual to re-consider an
administrative decision or an administrative act of a state administrative
authority, of a competent person in a state administrative authority, or a
disciplinary decision against officials, where there are grounds to believe
that such decision or act is unlawful and infringes upon their lawful rights
and interests.
2. A complainant means an entity or
individual exercising the right to lodge a complaint.
3. Withdrawal of a complaint means a request
made by the complainant to a competent entity or individual to terminate part
or the entirety of the subject matter of his or her complaint.”.
a) Amendments to point a Clause 4 are as follows:
“a) Where many persons lodge complaints in person,
the competent entity shall organize reception and guide complainants to
designate a representative to present the subject matter of the complaint; the
complaint receiving officer shall record the complaint in writing, clearly
stating the contents prescribed in Clause 2 of this Article. Reception of
many persons lodging complaints concerning the same subject matter shall comply
with the Law on Citizen Reception;”;
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
“5. Where a complaint is lodged through a
representative, such representative shall have documents proving the legality of
the representation and shall lodge the complaint in accordance with this Law.
Where many persons lodge complaints concerning the
same subject matter, the representative shall act in accordance with the Law on
Citizen Reception.”.
3. Amendments to Article 10 are as follows:
“Article 10. Withdrawal of complaints
1. The complainant may withdraw the entire subject
matter of the complaint or part of the subject matter of the complaint at any
time during the complaint and complaint settlement process. Withdrawal of a
complaint shall be made by a written request for withdrawal or by a record
documenting the complainant’s opinion on withdrawal during working sessions
with the complaint settler or the person verifying the subject matter of the
complaint.
The written request for withdrawal or the record
documenting the opinion on withdrawal shall bear the signature or fingerprint
of the complainant and shall be sent to the competent person settling the
complaint.
2. Where the complainant withdraws part of the
subject matter of the complaint, the remaining subject matter shall continue to
be settled in accordance with regulations; where the complainant withdraws the
entire subject matter of the complaint, settlement shall comply with point a,
Clause 2, Article 11a of this Law.
3. The withdrawn subject matter of the complaint
shall not be re-considered or re-settled, except where there are grounds to
determine that the complainant was coerced or threatened into withdrawing the
complaint.”.
4. Add Article 11a after Article 11 as follows:
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
1. The competent person settling a complaint shall
temporarily suspend complaint settlement in the following cases:
a) Due to force majeure events or other objective
obstacles, the complainant is unable to continue participating in the complaint
settlement process;
b) It is necessary to wait for the settlement
results of a competent entity or individual on issues directly related to the
subject matter of the complaint.
2. The competent person settling a complaint shall
terminate complaint settlement in the following cases:
a) The complainant withdraws the entire complaint;
b) An individual complainant dies and the rights
and interests related to the subject matter of the complaint are not
inheritable; or an entity complainant is dissolved, goes bankrupt, or ceases
operations, and the rights and obligations related to the subject matter of the
complaint are not succeeded;
c) The complaint case no longer has a subject or
subject matter for settlement;
d) The case has been accepted by a court or has
been settled by a court judgment or decision.
3. Decisions on temporary suspension or termination
of complaint settlement shall clearly state the reasons and legal grounds and
shall be sent to the complainant, the complained-against person, and related
entities or individuals.
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
5. The Government shall elaborate this Article.”.
5. Amendments to Point h, Clause 1, Article 12 as
follows:
“h) Receive written responses on the acceptance of
complaint settlement and to receive decisions on complaint settlement,
decisions on temporary suspension, and decisions on termination of complaint
settlement (if any);”.
6. Amendments to Point dd Clause 1 Article 15 as
follows:
“dd) Seek opinions of advisory councils or entities
or individuals with appropriate expertise where deemed necessary.”.
7. Amendments to Article 17 are as follows:
“Article 17. Competence of the President of the
commune-level People’s Committee
The President of the commune-level People’s
Committee has the competence to settle first-time complaints against his or her
own administrative decisions or administrative acts; against administrative
decisions or administrative acts of the head of specialized agencies or other
administrative organizations under the commune-level People’s Committee; and
against administrative decisions or administrative acts of officials and public
employees directly managed by him or her.”.
8. Amendments to Clause 2 Article 21 are as
follows:
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
9. Amendments to Clause 2 Article 24 are as follows:
“2. Where violations of law on complaints are
detected that cause damage to the interests of the State or the lawful rights
and interests of entities or individuals, recommendations shall be made to the
Prime Minister or to the competent person to apply necessary measures to
terminate the violations, review responsibilities, and take handling measures
against the violators.”.
10. Amendments to Article 25 are as follows:
“Article 25. Competence of Chief Inspectors at
all levels and heads of units assigned to advise on complaint settlement
1. Assist heads of state management authorities of
the same level, upon assignment, in carrying out inspection, verification,
making conclusions, and proposing the settlement of complaints falling within
the competence of heads of state management authorities of the same level.
2. Assist heads of state management authorities of
the same level in monitoring, inspecting, and urging agencies under their
direct management in complaint settlement and in the enforcement of legally
effective decisions on complaint settlement.
Where violations of law on complaints are detected
that cause damage to the interests of the State or the lawful rights and
interests of entities or individuals, recommendations shall be made to heads of
state management authorities of the same level or to competent persons to apply
necessary measures to terminate the violations, review responsibilities, and
take handling measures against the violators.”.
11. Supplement Clause 6 after Clause 5 of Article
30 as follows:
“6. Where the complainant has been invited to a
dialogue but fails to participate without legitimate reasons, the complaint
settler shall still continue complaint settlement.
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
12. Amendments to Clause 1 Article 33 are as
follows:
“1. Within 30 days from the date of expiry of the
time limit for complaint settlement prescribed in Article 28 of this Law, where
a first-time complaint has not been settled, or from the date of receipt of the
first-time complaint settlement decision where the complainant disagrees with
such decision, the complainant has the right to lodge a complaint with the
competent person for second-time complaint settlement; for remote or
difficult-to-access areas, the time limit may be extended but shall not exceed
45 days.
In the case of a second-time complaint, the
complainant shall submit an application enclosed with the first-time complaint
settlement decision (if any) and relevant documents to the competent person for
second-time complaint settlement.”.
13. Amendments to point c clause 1 Article 56;
“c) Subject matter of the complaint; results of
first-time complaint settlement (if any);”.
14. Amendments to Clause 3 Article 63 are as
follows:
“3. Inspectorates of the Ministry of National
Defense, the Ministry of Public Security, the State Bank of Vietnam, the Cipher
Inspectorate, and inspectorates of centrally-affiliated cities and provinces
shall be responsible for assisting heads of state management authorities of the
same level in managing complaint settlement activities within the management
scope of their agencies.
For ministries without ministerial inspectorates,
specialized agencies under province-level People’s Committees, and
commune-level People’s Committees, units assigned to advise on complaint
settlement shall assist heads of state management authorities of the same level
in managing complaint settlement activities.”.
15. Replacement of certain phrases in certain
articles and clauses as follows:
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
b) Replace the phrase “10 days” with “07 working
days” in Article 27, Clause 1, Article 36, and Article 50;
c) Replace the phrase “Directors of departments and
equivalent levels” with “heads of specialized agencies or other administrative
organizations under province-level People’s Committees” in the title of Article
20;
d) Replace the phrase “departments and equivalent
levels” with “specialized agencies or other administrative organizations under
province-level People’s Committees” in Article 19 and Clause 2, Article 20;
dd) Replace the phrase “Clauses 5, 6, 7, and 8”
with “Clauses 5, 6, and 7” in Article 68.
16. Annulment of Clause 8, Article 6, and Article
18.
Article 3. Amendments to the
Law on Denunciations
1. Supplement Clause 7 after Clause 6 of Article 12
as follows:
“7. Ministers, heads of ministerial agencies, and Presidents
of province-level People’s Committees shall determine the competence for
denunciation settlement with respect to entities, officials, civil servants,
and public employees at the time when the violating acts occur, falling within
their management competence and not falling into the cases prescribed in
Clauses 3, 4, 5, and 6 of this Article.”.
2. Amendments to certain points and clauses of
Article 13:
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
“1. The President of the commune-level People’s
Committee has the following competences:”
a) Settlement of denunciations against violations
of law in the performance of duties or public service by the head or deputy
head of specialized agencies or other administrative organizations under the
commune-level People’s Committee, and by officials, civil servants, or public
employees directly managed by him or her;
b) Settlement of denunciations against violations
of law in the performance of duties or public service by entities or units
directly managed by the commune-level People’s Committee.”;
b) Amendments to Clause 3 are as follows:
“3. The head of a specialized agency or other
administrative organization under the province-level People’s Committee has the
following competences:
a) Settlement of denunciations against violations
of law in the performance of duties or public service by the head or deputy
head of subordinate agencies or units, and by other civil servants or public
employees appointed or directly managed by him or her;
b) Settlement of denunciations against violations
of law in the performance of duties or public service by entities or
organizations directly managed by him or her.”;
c) Amendments to point a clause 4 as follows:
“a) Settlement of denunciations against violations
of law in the performance of duties or public service by the President or Vice
President of the commune-level People’s Committee; by the head or deputy head
of subordinate agencies or units; by specialized agencies or other
administrative organizations under the province-level People’s Committee; and
by other civil servants or public employees appointed or directly managed by
him or her;”;
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
“c) On a case-by-case basis, the Prime Minister
authorizes the Government Chief Inspector to accept denunciations after
inspection confirms that the conditions for acceptance are satisfied; to
conclude the subject matter of denunciations; and to notify the conclusions on
the subject matter of denunciations after the Prime Minister considers and gives
opinions on the report of the Government Chief Inspector on the results of
verification of the subject matter of denunciations.”.
3. Amendments to Article 15 are as follows:
“Article 15. Competence to settle denunciations
against violations of law in the performance of duties or public service within
the People’s Procuracy
1. The Chief Procurator of a regional People’s
Procuracy has the competence to settle denunciations against violations of law
in the performance of public service by civil servants directly managed by him
or her.
2. The Chief Procurator of a province-level
People’s Procuracy has the following competences:
a) Settlement of denunciations against violations
of law in the performance of public service by the Chief Procurator or Deputy
Chief Procurator of a regional People’s Procuracy, and by other civil servants
directly managed by him or her;
b) Settlement of denunciations against violations
of law in the performance of public service by a regional People’s Procuracy.
3. The Chief Procurator of the Supreme People’s
Procuracy has the following competences:
a) Settlement of denunciations against violations
of law in the performance of public service by the Chief Procurator or Deputy
Chief Procurator of a province-level People’s Procuracy, and in the performance
of duties or public service by other civil servants or public employees
directly managed by him or her;
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
4. Amendments to Article 32 are as follows:
“Article 32. Responsibilities for implementation
of Chief Inspectors at all levels, heads of units assigned to advise on
denunciation settlement, and the Government Chief Inspector
1. Chief Inspectors in the People’s Army, the
People’s Public Security Force, the State Bank of Vietnam, the Cipher
Inspectorate, inspectorates established under international treaties, and Chief
Inspectors of centrally-affiliated cities and provinces, as well as heads of
units assigned to advise on denunciation settlement, have the following
responsibilities for implementation:
a) Verification of the subject matter of
denunciations, reporting verification results, and proposing measures for
handling denunciations falling within the settlement competence of the head of
the state administrative authority of the same level, when assigned;
b) Review of denunciation settlement already
conducted by heads of directly subordinate agencies or organizations of the
state administrative authority of the same level (if any) where there are
indications of violations of law; where there are grounds to determine that the
settlement involves violations of law, recommendations shall be made to the
head of the state administrative authority of the same level for re-settlement.
2. The Government Chief Inspector has the following
responsibilities for implementation:
a) Receipt, classification, and proposal of denunciation
settlement falling within the competence of the Prime Minister;
b) Verification of the subject matter of
denunciations, reporting verification results, and proposing measures for
handling denunciations falling within the settlement competence of the Prime
Minister, when assigned; performance of tasks authorized by the Prime Minister
as prescribed in point c, Clause 8, Article 13 of this Law;
c) Review of denunciation settlement already
conducted by Ministers, heads of ministerial agencies, Governmental agencies,
or Presidents of province-level People’s Committees where there are indications
of violations of law; where there are grounds to determine that the settlement
involves violations of law, recommendations shall be made to the Prime Minister
for re-settlement.”.
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
“1. The denouncer has the right to withdraw the
entire subject matter of the denunciation or part of the subject matter of the
denunciation before the denouncer settler issues conclusions on the subject
matter of denunciations. Withdrawal of denunciations shall be made by a
written request for withdrawal or by a record documenting the denouncer’s
opinion on withdrawal during working sessions with the denouncer settler or the
person verifying the subject matter of denunciations.”.
6. Amendments to Clause 3 Article 44 are as
follows:
“3. The denouncer settler shall be responsible for
monitoring and urging, or for assigning the inspectorate of the same level or
the unit assigned to advise on denunciation settlement to monitor and urge, the
implementation of conclusions on the subject matter of denunciations.”
7. Add Point c after point b, Clause 2, Article 54
as follows:
“c) The protected person deliberately fails to
perform the obligations prescribed in point a or point b, Clause 2, Article 48
of this Law.”
8. Annulment of Clause 2, Article 13.
Article 4. Entry into force
This Law comes into force as of July 1, 2026.
This Law was adopted by the 15th National
Assembly of the Socialist Republic of Vietnam at its 10th session on December
10, 2025.
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
PRESIDENT OF
THE NATIONAL ASSEMBLY
Tran Thanh Man