|
THE NATIONAL
ASSEMBLY
--------
|
SOCIALIST
REPUBLIC OF VIETNAM
Independence - Freedom - Happiness
---------------
|
|
Law No: 42/2013/QH13
|
Hanoi, 25 November 2013
|
LAW
ON RECEPTION OF CITIZENS
Pursuant
to the Constitution of the Socialist Republic of Vietnam;
The
National Assembly promulgates the Law on Reception of Citizens.
Chapter I
GENERAL
PROVISIONS
Article 1. Scope of
regulation
1.
This Law prescribes the responsibility for receiving citizens; rights and
obligations of persons making complaints, denunciations, petitions and reports;
the organization of citizen reception activities at citizen reception offices
and citizen reception places of agencies, organizations and units, and
conditions to ensure citizen reception activities.
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
Article 2.
Interpretation of terms
In
this Law, the terms below are construed as follows:
1.
Citizen reception means the reception by an agency or organization or a
unit or person provided in Article 4 of this Law of a citizen to listen to and
receive his/her complaint, denunciation, petition or report and gives him/her
explanations and instructions on making complaints, denunciations, petitions or
reports in accordance with law.
Citizen
reception includes regular, periodical and irregular receptions of citizens.
2.
Petition or report means a citizen’s provision of information, presentation
of opinions and expectations, or suggestion of solutions to a competent agency,
organization, unit or person regarding matters related to the implementation of
guidelines, policies and laws and management work in all fields of social life
under the responsibility of that agency, organization, unit or person.
3.
Citizen reception places include citizen reception offices, citizen
reception places or other places arranged by agencies, organizations or units
responsible for citizen reception, which must be publicly notified or notified
in advance to received persons.
Article 3. Principles
of citizen reception
1.
Citizen reception must be conducted at citizen reception places of agencies,
organizations or units.
2.
Citizen reception must ensure publicity, democracy and timeliness; simple and
convenient formalities; confidentiality and safety for denunciators in
accordance with law; objectivity, equality and non-discrimination.
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
Article 4.
Responsibility for citizen reception
1.
State agencies responsible for receiving citizens include:
a/
The Government;
b/ Ministries,
ministerial-level agencies; directorates and equivalent organizations; state
management departments;
c/
People’s Committees of all levels;
d/
Specialized agencies of provincial-level People’s Committees; specialized
agencies of district-level People’s Committees;
dd/
Agencies of the National Assembly;
e/
People’s Councils of all levels;
g/
People’s Courts, People’s Procuracies and State Audit Offices.
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
3.
Within the ambit of their functions, tasks and powers, political organizations,
the Vietnam Fatherland Front Committee, socio-political organizations, government-attached
agencies and public non-business units shall receive citizens in conformity
with the requirements, scope and characteristics of their operations.
Pursuant
to this Law, central agencies of political organizations, the Vietnam
Fatherland Front Committee and socio-political organizations shall prescribe
citizen reception at agencies and organizations within their systems. The
Government shall prescribe citizen reception at government-attached agencies
and public non-business units.
Article 5. Management
of citizen reception work
1.
The Government shall uniformly perform the state management of citizen
reception work; and directly manage citizen reception work of state
administrative agencies at central and local levels.
The
Government Inspectorate shall take responsibility before the Government for
performing the state management of citizen reception work.
Ministries,
ministerial-level agencies and People’s Committees of all levels shall manage
citizen reception work within the ambit of their tasks and powers.
2.
The National Assembly Standing Committee shall direct, regulate and coordinate
the organization of citizen reception activities of National Assembly agencies
and deputies.
Within
the ambit of their tasks and powers, the Supreme People’s Court, the Supreme
People’s Procuracy and the State Audit Office shall organize and manage citizen
reception work of People’s Courts, People’s Procuracies of all levels, and
units of the State Audit Office respectively.
The
agencies specified in this Clause shall periodically review and report on
results of citizen reception under their management to the Government for
summarization and reporting to the National Assembly.
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
1.
Harassing, troubling or obstructing persons making complaints, denunciations,
petitions or reports.
2.
Showing irresponsibility in receiving citizens; losing or distorting
information or documents provided by persons making complaints, denunciations,
petitions or reports.
3.
Showing discrimination when receiving citizens.
4.
Taking advantage of the rights to complain, denounce, petition and report in
order to cause public disorder.
5.
Distorting or slandering, causing damage to agencies, organizations, units or
individuals.
6.
Intimidating or offending citizen reception agencies, organizations, units or
officers or other officials on duty.
7.
Inciting, forcing, inducing, dragging or bribing others to crowd at citizen
reception places.
8.
Violating other rules and regulations on citizen reception.
Chapter II
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
Article 7. Rights and
obligations of persons making complaints, denunciations, petitions or reports
1.
When entering a citizen reception place, a person making a complaint,
denunciation, petition or report has the following rights:
a/ To
present his/her complaint, denunciation, petition or report;
b/ To
receive instructions and explanations about contents related to his/her complaint,
denunciation, petition or report;
c/ To
complain about or denounce illegal acts of the citizen reception officer;
d/ To
receive a notice of the receipt and results of settlement of his/her complaint,
denunciation, petition or report;
dd/
To use an interpreter in case he/she is not proficient in Vietnamese;
e/
Other rights in accordance with the law on complaints and denunciations.
2.
When entering a citizen reception place, a person making a complaint, denunciation,
petition or report has the following obligations:
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
b/ To
show proper attitude toward and respect for the citizen reception officer;
c/ To
truthfully present the matter and provide information and documents related to
his/her complaint, denunciation, petition or report; to sign or press his/her
fingerprint to certify the presented contents recorded by the citizen reception
officer;
d/ To
strictly observe the rules on citizen reception and instructions of the citizen
reception officer;
dd/
In case many persons make complaints, denunciations, petitions or reports on
the same matter, they shall appoint a representative to present their
complaints, denunciations, petitions or reports;
e/ To
take responsibility before law for his/her complaint or denunciation.
Article 8.
Responsibilities of a citizen reception officer
1. When
receiving citizens, to be properly dressed and wear the civil servant or public
employee card or badge under regulations.
2. To
request persons making complaints, denunciations, petitions or reports to state
their full names and addresses or produce their personal identity papers and
letters of authorization (if any); clearly present their complaints,
denunciations, petitions or reports in writing or verbally; and provide
information and documents necessary for receiving and processing the matter.
3. To
show proper attitude toward and respect for citizens, to listen to and receive
written complaints, denunciations, petitions or reports, or fully and precisely
record the contents of the presented complaints, denunciations, petitions or
reports.
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
5. To
directly process or classify, forward or submit to competent persons for
settlement complaints, denunciations, petitions or reports; to notify results
of settlement of complaints, denunciations, petitions or reports to citizens.
6. To
request violators of the rules of the citizen reception place to terminate
their violations; when necessary, to make records of violations and request
functional agencies to handle violations in accordance with law.
Article 9. Cases of
refusal of citizen reception
A
citizen reception officer may refuse to receive a person at a citizen reception
place when:
1.
That person is drunk due to the use of stimulants or suffers a mental illness
or another disease which deprives him/her of the capacity to perceive or
control his/her acts.
2.
That person intimidates or offends the citizen reception agency, organization,
unit or officer or other officials on duty, or violates the rules of the
citizen reception place.
3.
That person makes a complaint or denunciation about a case which has been
settled properly in accordance with policies and law and examined, reviewed and
notified in writing by competent state agencies and he/she has been received
and provided with explanations and instructions but deliberately makes the
complaint or denunciation to prolong the case.
4.
Other cases as prescribed by law.
Chapter III
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
Article 10. Citizen
reception offices
1. A
citizen reception office is a place where citizens may directly come to make
complaints, denunciations, petitions or reports to leaders of the Party and the
State at central or local level, where representatives of a number of central
or local agencies and organizations regularly participate in citizen reception
and where leaders of the Party and the State at central or local level receive
in person citizens in necessary cases.
2.
Citizen reception offices include:
a/
Central citizen reception offices;
b/
Citizen reception offices in provinces and centrally run cities (below referred
to as provincial-level citizen reception offices);
c/ Citizen
reception offices in urban and rural districts and provincial cities and towns
(below referred to as district-level citizen reception offices).
3.
Citizen reception boards shall be formed to directly manage citizen reception
offices at each level and coordinate with representatives of concerned agencies
and organizations in regularly receiving citizens at citizen reception offices,
and shall perform the following tasks and powers:
a/ To
organize the reception of citizens making complaints, denunciations, petitions
or reports at citizen reception offices;
b/ To give explanations and instructions for
citizens to make complaints, denunciations, petitions or reports in accordance
with law;
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
d/ To
monitor and urge competent agencies, organizations and units to handle, and
reply on the settlement of, complaints, denunciations, petitions or reports
forwarded by citizen reception boards;
dd/
To review the situation and results of citizen reception work at citizen
reception offices; to periodically and irregularly report them to competent
agencies and organizations.
4.
Agencies and organizations that participate in receiving citizens at citizen
reception offices shall send their representatives to regularly participate in
receiving citizens at citizen reception offices to receive complaints,
denunciations, petitions and reports under their responsibilities.
5.
The Government shall detail the tasks, powers and organizational structures of
citizen reception boards; and the arrangement of physical foundations of
citizen reception offices; and issue the regulation on coordination of citizen
reception activities at citizen reception offices.
Article 11. Citizen
reception at central citizen reception offices
1.
Central citizen reception offices shall be based in Hanoi and Ho Chi Minh City
for receiving citizens who make complaints, denunciations, petitions or reports
to the central agencies of the Party, the President and agencies of the
National Assembly and the Government.
2.
The central citizen reception board is under the Government Inspectorate and
shall directly manage central citizen reception offices.
3.
The Party Central Committee Office, the Inspection Commission and Internal
Affairs Commission of the Party Central Committee, the President Office, the
Government Office, and the People’s Aspirations Board of the National Assembly
Standing Committee shall appoint their representatives to coordinate with the
central citizen reception board in regularly receiving citizens at central
citizen reception offices.
4.
The scope of receiving and handling complaints, denunciations, petitions and
reports at central citizen reception offices is prescribed as follows:
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
b/
Representatives of the Party Central Committee’s Inspection Commission shall
receive and handle petitions and reports related to the functions, tasks and
powers of the party inspection commissions of all levels; and complaints and
denunciations about matters related to party discipline, qualities of officials
and party members, and activities within party organizations falling under the
competence of the Party Central Committee’s Inspection Commission;
c/
Representatives of the Party Central Committee’s Internal Affairs Commission
shall receive and handle petitions and reports related to the functions, tasks
and powers of the internal affairs commissions of all levels; and complaints
and denunciations about internal affairs and corruption prevention and control;
d/
Representatives of the People’s Aspirations Board of the National Assembly
Standing Committee shall receive and handle complaints, denunciations,
petitions and reports addressed to the National Assembly Chairperson and
National Assembly agencies;
dd/
Representatives of the President Office shall receive and handle complaints,
denunciations, petitions and reports related to the functions, tasks and powers
of the President;
e/
Representatives of the Government Office shall receive and handle complaints,
denunciations, petitions and reports related to the guidelines, policies and
decisions of the Government and the Prime Minister, and to the responsibilities
of multiple ministries and sectors;
g/ The central citizen reception board shall
receive and handle complaints, denunciations, petitions and reports other than
those specified at Points a, b, c, d, dd and e of this Clause.
5.
The Government General Inspector and Chairperson of the Government Office shall
receive in person citizens at central citizen reception offices at least 1 day
a month and irregularly receive citizens in the cases specified in Clause 3,
Article 18 of this Law.
6.
The Government General Inspector shall issue rules on citizen reception at
central citizen reception offices.
Article 12. Citizen
reception at provincial-level citizen reception offices
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
2.
The provincial-level citizen reception board shall be established by the
provincial-level People’s Committee, under the provincial-level People’s
Committee Office and led by a Deputy Chief of the Office, and shall directly
manage the provincial-level citizen reception office.
3.
The Office, the Inspection Board and the Internal Affairs Board of the
provincial-level Party Committee, the Office of the National Assembly deputy
delegation and the provincial-level People’s Council shall send their
representatives to coordinate with the provincial-level citizen reception board
in regularly receiving citizens at the provincial-level citizen reception
office.
4.
The scope of receiving and handling complaints, denunciations, petitions and reports
at the provincial-level citizen reception office is prescribed as follows:
a/
Representatives of the provincial-level Party Committee Office shall receive
and handle petitions and reports on the line and policies of the Party; and
complaints and denunciations about party building work and other matters
related to the tasks and powers of the provincial-level Party Committee;
b/
Representatives of the Inspection Board of the provincial-level Party Committee
shall receive and handle petitions and reports related to the functions, tasks
and powers of the Inspection Boards of the Party Committees of the provincial
and lower levels; and complaints and denunciations about matters related to
party discipline, qualities of officials and party members, and activities
within Party organizations falling under the competence of the Inspection Board
of the provincial-level Party Committee;
c/
Representatives of the provincial-level Internal Affairs Board shall receive
and handle petitions and reports related to the functions, tasks and powers of
the provincial-level Internal Affairs Board; and complaints and denunciations
about internal affairs and corruption prevention and control falling under the
competence of the provincial-level Internal Affairs Board;
d/
Representatives of the Office of the National Assembly deputy delegation and
the People’s Council shall receive citizens making complaints, denunciations,
petitions or reports to National Assembly deputies of the local National
Assembly deputy delegation and the provincial-level People’s Council related to
the performance of the tasks and powers of the National Assembly and the
People’s Council;
dd/
The provincial-level citizen reception board shall receive and handle
complaints, denunciations, petitions and reports related to responsibilities of
the provincial-level People’s Committee and its chairperson, matters to be
reported to the provincial-level People’s Committee chairperson for direction;
matters on the guidelines and decisions of the provincial-level People’s
Committee; and complaints, denunciations, petitions and reports other than
those specified at Points a, b, c and d of this Clause.
5.
The provincial-level People’s Committee chairperson shall receive in person
citizens at the provincial-level citizen reception office at least 1 day a
month and irregularly receive citizens in the cases specified in Clause 3,
Article 18 of this Law.
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
Article 13. Citizen
reception at district-level citizen reception offices
1.
The district-level citizen reception office shall be established in every rural
district, urban district, provincial town and provincial city for receiving citizens
making complaints, denunciations, petitions or reports to the district-level
Party Committee, People’s Council and People’s Committee.
2.
The district-level citizen reception board shall be established by the
district-level People’s Committee, under the Office of the district-level
People’s Council and People’s Committee, and led by a Deputy Chief of the
Office, and shall directly manage the district-level citizen reception office.
3.
The Office and Inspection Board of the district-level Party Committee shall
send representatives to coordinate with the district-level citizen reception
board in regularly receiving citizens at the district-level citizen reception
office.
4.
The scope of receiving and handling complaints, denunciations, petitions and reports
at the district-level citizen reception office is prescribed as follows:
a/
Representatives of the district-level Party Committee Office shall receive and
handle petitions and reports on the line and policies of the Party; and
complaints and denunciations about party building work falling within the
competence of the district-level Party Committee;
b/
Representatives of the Inspection Board of the district-level Party Committee
shall receive and handle petitions and reports related to the functions, tasks
and powers of the Inspection Boards of the Party Committees of district and
lower levels; and complaints and denunciations about matters related to party
discipline, qualities of officials and party members, and activities within
Party organizations falling under the competence of the Inspection Board of the
district-level Party Committee;
c/
The district-level citizen reception board shall receive and handle complaints,
denunciations, petitions and reports related to the performance of the tasks
and powers of the district-level People’s Council; responsibilities of the
district-level People’s Committee and its chairperson, matters to be reported
to the district-level People’s Committee chairperson for direction; matters on
guidelines and decisions of the district-level People’s Committee, and
complaints, denunciations, petitions and reports other than those specified at
Points a and b of this Clause.
5.
The district-level People’s Committee chairperson shall receive in person
citizens at the district-level citizen reception office at least 2 days a month
and irregularly receive citizens in the cases specified in Clause 3, Article 18
of this Law.
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
Article 14. Tasks and
powers the head of a citizen reception board
1. To
manage and administer activities at the citizen reception office; to administer
and assess the task performance of citizen reception officers of agencies and
organizations regularly participating in receiving citizens at the citizen
reception office.
2. To
assign civil servants to regularly receive citizens at the citizen reception
office.
3. To
assume the prime responsibility for, and coordinate with representatives of
agencies and organizations participating in regularly receiving citizens at the
citizen reception office, and other concerned agencies and organizations in,
preparing the citizen reception by leaders of central, provincial- and district-level
party and state agencies, National Assembly deputies and People’s Council
deputies.
4. To
request or propose related agencies, organizations and units to send
responsible persons to the citizen reception office for participation in
receiving citizens in complicated or other necessary cases.
5. To
request or propose competent agencies, organizations, units or persons to
handle violators of the law on citizen reception or rules and regulations on
citizen reception.
Article 15. Citizen
reception in communes, wards and townships
1.
Citizen reception by the Party Committees, People’s Councils and People’s
Committees of communes, wards or townships shall be conducted at the offices of
the People’s Committees of communes, wards or townships (below referred to as
commune-level People’s Committees).
2.
The commune-level People’s Committee chairperson shall personally manage
citizen reception work at the commune level and perform the following tasks:
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
b/ To
arrange a convenient place and other necessary conditions for receiving
citizens at the office of the commune-level People’s Committee;
c/ To
appoint citizen reception officers;
d/ To
receive in person citizens at the office of the commune-level People’s Committee
office at least 1 day a week and irregularly receive citizens in the cases
specified in Clause 3, Article 18 of this Law;
dd/
To closely coordinate with related agencies, organizations and units in
receiving citizens and handling cases involving many people making complaints,
denunciations, petitions or reports on the same matter; to ensure safety and
order for citizen reception activities;
e/ To
review the situation and results of citizen reception work and periodically and
irregularly report thereon to competent agencies and organizations.
Chapter IV
CITIZEN
RECEPTION AT STATE ADMINISTRATIVE AGENCIES; PEOPLE’S COURTS; PEOPLE’S
PROCURACIES AND THE STATE AUDIT
Article 16.
Organization of citizen reception at state administrative agencies
1.
Ministries and ministerial-level agencies shall establish a citizen reception
section or arrange civil servants of their inspectorates to receive citizens.
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
2.
Specialized agencies of provincial-level People’s Committees shall arrange
civil servants of their inspectorates to receive citizens.
Provincial-level
People’s Committee chairpersons shall prescribe the citizen reception by
agencies under specialized agencies of provincial-level People’s Committees and
by specialized agencies of district-level People’s Committees in conformity
with the requirements, organizational characteristics and operations of each
agency.
3.
The Government, the Government Inspectorate, the Government Office,
provincial-level People’s Committees, district-level People’s Committees,
provincial-level People’s Committee Offices and Offices of district-level
People’s Councils and People’s Committees having regularly participated in
receiving citizens at central, provincial-level and district-level citizen
reception offices shall not arrange places for regular citizen reception in
their agencies.
Article 17. Citizen
reception at People’s Courts, People’s Procuracies and State Audit Offices
1.
The Supreme People’s Court, People’s Courts of all levels, the Supreme People’s
Procuracy, People’s Procuracies of all levels, the State Audit Office and
regional State Audit Offices shall organize citizen reception and arrange
citizen reception places of their agencies to receive complaints,
denunciations, petitions and reports of citizens.
2.
Within the ambit of their tasks and powers, the Chief Justice of the Supreme
People’s Court, the Procurator General of the Supreme People’s Procuracy and
the State Auditor General shall prescribe the organization of citizen reception
by their agencies, People’s Courts, People’s Procuracies of all levels, and
regional State Audit Offices, respectively.
Article 18.
Responsibilities of heads of agencies for citizen reception
1. To
lead, direct and organize citizen reception work of their agencies:
a/ To
issue rules and regulations on citizen reception;
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
c/ To
assign cadres and civil servants to regularly receive citizens;
d/ To
closely coordinate with related agencies, organizations and units in receiving
citizens and handling cases involving many people making complaints,
denunciations, petitions or reports on the same matter;
dd/
To examine and urge responsible agencies, organizations, units and persons
under their management to abide by the law on citizen reception;
e/ To
ensure safety and order for citizen reception activities;
g/ To
report on the situation and results of citizen reception work to competent
agencies and organizations.
2. To
receive in person citizens at least 1 day a month at citizen reception places
of their agencies.
3. To
irregularly receive citizens in the following cases:
a/
Pressing and complicated cases involving many people and related to responsibilities
of many agencies, organizations and units, or about which opinions of agencies,
organizations and units remain divergent;
b/
Cases, without prompt direction and consideration, may cause serious
consequences, lead to destruction of state or collective property, harm the
life or property of people, or affect security, political stability or social
order and safety.
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
Article 19. Citizen
reception places
1.
Citizen reception places of agencies, organizations and units must be located
in convenient positions and have necessary physical foundations for citizens to
present their complaints, denunciations, petitions or reports easily and
conveniently.
At
citizen reception places must be posted up rules on citizen reception of
agencies or units, guidelines on the process of receiving citizens and settling
complaints, denunciations, petitions and reports in accordance with law, and
the information specified in Clause 2, Article 24 of this Law.
2.
The Government shall prescribe in detail the arrangement of physical
foundations of citizen reception places.
Chapter V
CITIZEN
RECEPTION BY NATIONAL ASSEMBLY AGENCIES, NATIONAL ASSEMBLY DEPUTIES, PEOPLE’S
COUNCILS AND DEPUTIES OF PEOPLE’S COUNCILS OF ALL LEVELS
Article 20. Citizen
reception by National Assembly agencies
1.
National Assembly agencies shall organize citizen reception at citizen
reception places of the National Assembly, or citizen reception places selected
by National Assembly agencies when necessary, in order to receive complaints,
denunciations, petitions and reports of voters.
2.
The National Assembly Standing Committee shall direct, regulate, coordinate and
organize citizen reception by National Assembly agencies and National Assembly
deputies.
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
3.
The Ethnic Council and Committees of the National Assembly shall assign
representatives of their standing bodies to receive citizens making complaints,
denunciations, petitions or reports; study and handle complaints,
denunciations, petitions and reports on the fields under their
responsibilities; and coordinate with the People’s Aspirations Board and
concerned agencies in receiving citizens when necessary.
Article 21. Citizen
reception by National Assembly deputies
1.
National Assembly deputies shall receive citizens at provincial-level citizen
reception offices or citizen reception places arranged by National Assembly
deputy delegations as assigned by heads of National Assembly deputy delegations
or when necessary.
The
agenda on citizen reception by National Assembly deputies shall be notified to
National Assembly deputies at least 10 working days before the date planned for
reception. When unable to receive in person citizens according to the notified
agenda, a National Assembly deputy shall report such to the head of the
National Assembly deputy delegation at least 5 working days before the date
planned for reception.
2.
When citizens request to meet National Assembly deputies to present their
complaints, denunciations, petitions or reports, National Assembly deputies
shall arrange time to receive them. If unable to receive them yet, National
Assembly deputies shall assign persons to receive their written complaints,
denunciations, petitions or reports, or make appointment to receive citizens at
appropriate time.
3.
National Assembly deputy delegations shall organize citizen reception by
National Assembly deputies; assist National Assembly deputies in forwarding
written complaints, denunciations, petitions or reports and monitoring and
urging the settlement of complaints, denunciations, petitions and reports of
citizens forwarded by National Assembly deputies or National Assembly deputy
delegations to competent agencies, organizations or units.
Article 22. Citizen
reception by People’s Councils and deputies of People’s Councils of all levels
1.
Provincial- or district-level People’s Council deputies shall receive citizens
at the citizen reception office of the respective level or at citizen reception
places of the localities which they represent as arranged by the standing body
of the People’s Council of the respective level.
Commune-level
People’s Council deputies shall receive citizens at the office of the commune-level
People’s Committee.
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
3.
People’s Council deputies shall receive citizens as assigned according to the
agenda. When receiving complaints, denunciations, petitions or reports of
citizens, People’s Council deputies shall study them and guide citizens in
sending their complaints, denunciations, petitions or reports to relevant
competent agencies, organizations or persons. When necessary, People’s Council
deputies shall directly or via the standing body of the People’s Council of the
respective level or via the commune-level People’s Council chairperson forward
citizens’ written complaints, denunciations, petitions or reports to competent
agencies, organizations or units and monitor and urge their settlement.
Article 23. Detailed
provisions on citizen reception by agencies of the National Assembly, National
Assembly deputies, People’s Councils and People’s Council deputies of all
levels
The
National Assembly Standing Committee shall prescribe in detail citizen
reception by agencies of the National Assembly, National Assembly deputies,
People’s Councils and People’s Council deputies of all levels.
Chapter VI
CITIZEN
RECEPTION BY AGENCIES, ORGANIZATIONS, UNITS AND INDIVIDUALS
Article 24.
Announcement of citizen reception by agencies, organizations, units and
individuals
1.
Central and provincial- and district-level citizen reception boards shall post
up at citizen reception offices the agenda on citizen reception by leaders of central
or local party and state agencies and lists of agencies, organizations and
units with representatives to participate in citizen reception, and matters to
be settled at each citizen reception.
2.
Agencies, organizations or units shall post up information on citizen reception
by their agencies, organizations or units at their offices and citizen
reception places and on their websites (if any).
Information
to be announced includes:
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
b/
Time of regular citizen reception;
c/
Agenda on citizen reception by the head of the agency, organization or unit;
participants and tentative contents of regular citizen reception.
3.
Agendas on citizen reception by representatives of the Ethnic Council and
Committees of the National Assembly, National Assembly deputies and People’s
Council deputies must be posted up at citizen reception places of the National
Assembly, National Assembly deputy delegations and provincial-, district- and
commune-level People’s Councils.
4.
Citizen reception agendas provided in Clause 1, at Point c, Clause 2, and in
Clause 3 of this Article must be posted up at least 5 working days prior to the
date of citizen reception. If unable to receive citizens according to the
announced agenda for plausible reasons, the citizen reception date may be
delayed but a tentative time for citizen reception must be specifically
notified at the citizen reception place.
Article 25. Receipt
and initial processing of complaints, denunciations, petitions and reports
1. A
citizen reception officer shall receive citizens making complaints,
denunciations, petitions or reports and request them to state their full names
and addresses or produce their personal identity papers and letters of
authorization (if any); receive their complaints, denunciations, petitions or
reports, or guide them in presenting the matter.
2.
Contents of the matter presented must be recorded in the citizen reception
book, including the serial number and date of reception, full name, address,
contents of the matter, the process of consideration and settlement by
competent agencies, organizations or units (if any); request and proposal of
the person making the complaint, denunciation, petition or report; receipt and
handling of the matter.
In
case of unavailability of a written complaint, denunciation, petition or
report, the citizen reception officer shall guide the making thereof, or shall
fully and precisely write contents of the complaint, denunciation, petition or
report and request the citizen to sign or press his/her fingerprint on this
record for certification. If the contents presented are unclear and incomplete,
the citizen reception officer shall request additional presentation on the
matter or supplementation of documents and evidence.
3. In
case there are complaints as well denunciations, petitions or reports in a
single petition, the citizen reception officer shall guide the citizen
concerned to write separate petitions for complaints and denunciations,
petitions or reports to competent agencies, organizations and units in
accordance with law.
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
1. In
the course of citizen reception, complaints and denunciations shall be
classified and forwarded to competent agencies, organizations, units and
persons for processing and settlement as follows:
a/
The citizen reception officer shall receive information and enclosed documents
and evidence and report them to a competent person for processing, if his/her
agency, organization or unit is competent to settle the complaints or
denunciations;
b/
The citizen reception officer shall refer the person making complaints or
denunciations to a competent agency, organization or unit for making complaints
or denunciations if his/her agency, organization or unit is not competent to
settle such complaints or denunciations. If an agency, organization or unit of
a lower level is competent to settle complaints or denunciations but such
complaints or denunciations have not been settled, the citizen reception
officer shall report such to a competent person for requesting that agency,
organization or unit to settle the complaints or denunciations;
c/ If
the complaints or denunciations have been settled according to policies and
law, the citizen reception officer shall give explanations and instructions for
the person making complaints or denunciations to comply with the decision on
settlement of such complaints or denunciations and the decision on handling of
denounced violations, and request that citizen to stop his/her complaints or
denunciations;
d/ In
case of receiving complaints or denunciations not submitted in person by the
person making such complaints or denunciations, the citizen reception officer
shall classify and process such complaints or denunciations in accordance with
the law on complaints and denunciations.
2. In
the course of citizen reception, petitions and reports shall be classified and
forwarded to competent agencies, organizations, units and persons for
processing and settlement as follows:
a/
The citizen reception officer shall report petitions or reports to a competent
person for study, consideration and settlement or assignment of a section to
study, consider and settle such petitions or reports, if his/her agency,
organization or unit is competent to settle them;
b/
The citizen reception officer shall forward the petition or the record of the
contents presented by the person making the petition or report to a competent
agency, organization or unit for study, processing, consideration and
settlement.
Article 27.
Responsibility for notification to citizen reception boards and citizen
reception officers of the settlement of forwarded complaints, denunciations,
petitions and reports
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
2.
Agencies, organizations or units receiving complaints and denunciations
forwarded by National Assembly agencies, National Assembly deputies, People’s
Council deputies or citizen reception boards shall consider and settle those
complaints and denunciations in accordance with law and notify the results to
the forwarding agencies or persons within 7 working days after settling a
matter. In case such matter has been settled, they shall immediately notify
such to the forwarding agencies or persons.
Article 28. Notification
of handling results of complaints, denunciations, petitions and reports
1.
Within 10 working days after receiving a complaint, denunciation, petition or
report, a citizen reception officer shall directly reply or notify in writing
to the person making that complaint, denunciation, petition or report of one of
the following information:
a/
The complaint, denunciation, petition or report has been processed for
settlement;
b/
More processing time is needed to consider the complaint, denunciation, petition
or report as additional verification is required according to the Law on
Complaints or the Law on Denunciations;
c/
The complaint or denunciation is rejected because it does not fall under the
settling competence of the agency, organization or unit or the conditions for
processing that complaint or denunciation are not fully met;
d/
The complaint, denunciation, petition or report has been forwarded to a
competent agency, organization, unit or person for settlement.
2.
Agencies, organizations and persons competent to settle complaints and
denunciations shall notify settlement results to persons making complaints and
denunciations in accordance with the law on complaints and denunciations.
Within
5 working days after receiving a notice provided in Clause 2, Article 27 of
this Law, National Assembly agencies, National Assembly deputies, People’s
Council deputies or citizen reception boards shall notify persons making
complaints or denunciations of settlement results, if these persons have
previously so requested.
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
RESPONSIBILITY
FOR RECEIVING AND HANLDING COMPLAINTS, DENUNCIATIONS, PETITIONS OR REPORTS ON
THE SAME MATTER MADE BY MANY PEOPLE
Article 29.
Appointment of representatives for making complaints, denunciations, petitions
or reports on the same matter
When
many people make complaints, denunciations, petitions or reports on the same
matter at a citizen reception place, the citizen reception officer shall
request them to appoint a representative to present their complaints,
denunciations, petitions or reports (below referred to as representative). This
representative must be one among those persons making complaints,
denunciations, petitions or reports. The appointment of a representative must
be made in writing and signed by all persons making complaints, denunciations,
petitions or reports.
In
case the number of persons making complaints, denunciations, petitions or
reports is between 5 and 10, 1 or 2 representatives may be appointed. If this
number is more than 10, more representatives may be appointed but must not
exceed 5. Representatives shall take responsibility before law for the
lawfulness of their representation and the written appointment of
representatives.
Article 30. Receipt
and handling of complaints, denunciations, petitions or reports on the same
matter made by many people at citizen reception places
1.
The head of an agency, organization, unit or citizen reception board where many
persons making complaints, denunciations, petitions or reports gather, shall
directly receive or assign a person to receive their representative, listen to
contents of their complaints, denunciations, petitions or reports presented by
this representative, and receive their complaints, denunciations, petitions or
reports together with information and documents provided by the representative.
In
case of unavailability of written complaints, denunciations, petitions or
reports, the citizen reception officer shall either request the representative
to make a written one, or shall fully and precisely record the matter presented
by the representative, read out this record and request the representative to
sign or press his/her fingerprint on this record for certification.
If
his/her agency, organization or unit is competent to settle the complaints,
denunciations, petitions or reports, the citizen reception officer shall
receive and consider processing the matter for settlement and notify the
representative of the persons making the complaints, denunciations, petitions
or reports of the handling results in accordance with law. If not, he/she shall
forward such complaints, denunciations, petitions or reports or refer the
persons making complaints, denunciations, petitions or reports to an agency
competent to settle the matter.
2.
For complicated complaints, denunciations, petitions or reports involving many
matters to be settled by different levels and sectors which have been
considered and settled by many agencies, organizations and units, or cases
involving many people with complicated developments, the head of an agency,
organization, unit or citizen reception board shall:
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
b/
Request related agencies, organizations and units to provide information and
documents; assign responsible persons to receive the representative of the
persons making complaints, denunciations, petitions or reports.
3. In
case the persons making complaints, denunciations, petitions or reports commit
provocative acts or cause disorder or intimidate citizen reception officers and
officials on duty, the head of the agency, organization, unit or citizen
reception board or the person managing the citizen reception place shall
promptly send more citizen reception officers and request the police office or
functional agencies to promptly take handling measures.
Article 31.
Responsibility of heads of agencies, organizations and units for coordination
in receiving and handling cases involving many persons making complaints,
denunciations, petitions or reports
1.
When receiving a request from the head of an agency, organization, unit,
citizen reception board or the citizen reception place, the head of a related
agency, organization or unit shall:
a/
Assign a responsible person to receive or directly receive the representative
of persons making complaints, denunciations, petitions or reports;
b/
Provide information and documents on the matter involving the complaints,
denunciations, petitions or reports at the request of competent persons;
c/
Settle the matter under his/her competence or direct agencies, organizations or
units under his/her management to settle the matter in accordance with law;
d/
Assume the prime responsibility for mobilizing, persuading and taking measures
for citizens to return to their localities.
2.
Within the ambit of their tasks and powers, heads of police offices shall take,
or coordinate with citizen reception boards and related agencies, organizations
and units in taking, measures to ensure public order at places where many
people come to make complaints, denunciations, petitions or reports on the same
matter; and handle violators in accordance with law.
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
1.
The Government General Inspector and the Minister of Public Security shall,
within the ambit of their tasks and powers, guide, examine and urge
chairpersons of People’s Committees, police offices and inspection agencies of
all levels and other state agencies in handling cases involving many people
making complaints, denunciations, petitions or reports on the same matter.
2.
The chairpersons of the People’s Committees of Hanoi and Ho Chi Minh City shall
assist and coordinate with the Government General Inspector and the Ministry of
Public Security in handling cases involving many people making complaints,
denunciations, petitions or reports on the same matter at central citizen
reception offices when so requested.
Chapter VIII
CONDITIONS
FOR ENSURING CITIZEN RECEPTION ACTIVITIES
Article 33. Conditions
for ensuring citizen reception activities
1.
The State shall adopt policies and ensure funds for citizen reception
activities, apply information technology and other technical means to develop a
national database on citizen reception and handling of written complaints,
denunciations, petitions and reports of citizens to serve citizen reception
work.
2.
The Government shall detail conditions for ensuring citizen reception
activities.
Article 34. Criteria,
regimes and policies for citizen reception officers
1. A
citizen reception officer must possess moral qualities and professional
qualifications, be conversant with policies of the Party and laws of the State,
practical and enthusiastic, have the ability to mobilize and persuade the
public, and be physically fit and responsible for the assigned tasks.
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
Chapter IX
IMPLEMENTATION
PROVISIONS
Article 35. Effect
This
Law takes effect on July 1, 2014.
The
provisions on citizen reception of Chapter V of Law No. 09/1998/QH10 on
Complaints and Denunciations which was amended and supplemented under Law No.
26/2004/QH11 and Law No. 58/2005/QH11, and Chapter V of Law No. 02/2011/QH13 on
Complaints, cease to be effective on the effective date of this Law.
Article 36. Detailing
The
National Assembly Standing Committee, the Government and other competent
agencies and organizations shall detail the articles and clauses as assigned in
this Law.
This
Law was passed on November 25, 2013, by the XIIIth National Assembly
of the Socialist Republic of Vietnam at its 6th session.-
...
...
...
Hãy đăng nhập hoặc đăng ký Thành viên
Pro tại đây để xem toàn bộ văn bản tiếng Anh.
CHAIRMAN OF THE NATIONAL ASSEMBLY
Nguyen Sinh Hung