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MINISTRY OF
LABOUR – INVALIDS AND SOCIAL AFFAIRS
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SOCIALIST
REPUBLIC OF VIETNAM
Independence – Freedom – Happiness
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No.:
12/2010/TT-BLDTBXH
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Hanoi, April 12,
2010
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CIRCULAR
PROMULGATING
FRAMEWORK PROGRAMS FOR VOCATIONAL SECONDARY AND COLLEGE LEVELS FOR A NUMBER OF
VOCATIONS IN VOCATIONAL GROUP OF HOSPITALITY, TOURISM, SPORTS AND PERSONAL
SERVICES
Pursuant to the Law on vocational education and
training dated November 29, 2006;
Pursuant to the Government's Decree No.
186/2007/ND-CP on December 25, 2007 on defining the functions, tasks, powers
and organizational structure of the Ministry of Labour, War Invalids and Social
Affairs;
Pursuant to the Decision No. 58/2008/QD-BLDTBXH
dated September 06, 2008 by Minister of Labour, War Invalids and Social Affairs
promulgating regulations on framework programs for vocational secondary and
college levels;
According to appraisal results of the Appraisal
Council and at the request of the Director General of General Directorate of
Vocational Training for promulgation of the framework programs for
vocational secondary and college levels in the following vocations: Recreation
& Sports Service Management, MICE Management, and Resort management;
Ministry of Labour, War Invalids and Social
Affairs provides for the following framework programs for vocational secondary
and college levels for the said vocations.
Article 1. Scope and regulated
entities
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The framework programs for vocational secondary and
college levels provided for in this Circular is not mandatory for
foreign-invested vocational training institutions.
Article 2. The framework
programs provided for in this Circular consist of:
1. The framework programs for vocational secondary
and college levels in “Recreation & Sports Service Management” (Annex 1);
2. The framework programs for vocational secondary
and college levels in “MICE Management” (Annex 2);
3. The framework programs for vocational secondary
and college levels in “Resort management” (Annex 3).
Article 3. Responsibility to
set up vocational training programs:
Rectors of vocational colleges, vocational
secondary schools, universities, colleges and professional secondary schools
that have been issued certificates of vocational training activities with
respect to the vocations prescribed in this Circular will, pursuant to regulations
in this Circular, organize the formulation, appraisal and approval for
vocational training programs of their institutions.
Article 4. Implementation
1. This Circular takes effect after 45 days as of
the date on which it is signed;
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PP MINISTER
DEPUTY MINISTER
Dam Huu Dac
ANNEX 1:
FRAMEWORK PROGRAMS FOR VOCATIONAL SECONDARY AND
COLLEGE LEVELS IN “RECREATION & SPORTS SERVICE MANAGEMENT”
(Enclosed to Circular No. 12/2010/TT-BLDTBXH dated April 12, 2010 by Minister
of Labour, War Invalids and Social Affairs)
Annex 1A:
FRAMEWORK PROGRAM FOR VOCATIONAL SECONDARY LEVEL
Vocation: Recreation & Sports Service
Management
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Training level: Vocational secondary level
Admission targets: Graduates from upper
secondary schools and equivalent levels;
(Graduates from lower secondary
schools must attend supplementary general education classes as provided for by
the Ministry of Education and Training);
Number of training subjects/modules: 31
Award: Vocational secondary education diploma
I. TRAINING OBJECTIVES:
1. Vocational knowledge and
skills:
- Knowledge:
After completing this training program, learners
may:
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+ State the role and impacts of
recreation & sports services on tourism activities and the social life;
+ State basic professional
processes, principles and requirements in connection with the vocation’s
duties;
+ State contents relating to the
management in general and the recreation & sports service management in
particular such as administration studies, basic marketing, and enterprise
management;
+ Describe necessary knowledge
relating to the recreation & sports service management such as tourist
psychology, business communication, foreign language for specific purpose,
applied informatics and services marketing;
+ Describe and state principles,
contents and basic process of operations relating to the recreation and sports service
management vocation such as office operations, front office operations, payment
operations, accommodation operations, restaurant operations and guide
operations;
+ Demonstrate fundamentals of
politics, law, national defense, physical education, computer skills and
foreign languages;
+ Specify primary equipment and
devices used for organization of recreation and sports activities; describe
their uses and attentions while using them;
- Skills:
After completing this training program, learners
will have the following skills:
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+ Read and understand recreation
and sports programs;
+ Make detailed plans for some
phases in course of organization of recreation and sports services;
+ Make the master plan for
organizing small-scale recreation and sports services;
+ Read and understand the cost
estimate of each program;
+ Perform works relating to the
advertising and promotion of recreation and sports services;
+ Draft some types of contracts
and enter into contracts with providers of ancillary services (such as
accommodation service, food and beverage service, transport service and
security service) in course of provision of recreation and sports services;
inspect and evaluate the quality of provided ancillary services;
+ Organize and manage certain
contents in course of provision of recreation and sports services;
+ Anticipate and minimize
unforeseen circumstances;
+ Analyze and work out measures
for handling circumstances that arise in course of provision of recreation and
sports services;
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+ Prepare detailed reports on
expenses that actually arise within the scope of assigned professional duties;
+ Make payments within the scope
of assigned duties;
+ Ensure the compliance with
regulations on hygiene, safety, security and environmental protection to meet
customers’ demand;
+ Comply with requirements on
quality, hygiene, safety, security, kindness and politeness;
+ Arrange works, work in small
groups and coordinate with other staff related to assigned duties in working
environment;
+ Carry out professional
supervision of operation staff, providers of ancillary services and customers
within the scope of training specialty;
+ Fluently use foreign languages
in regular communication and in certain specific activities relating to the
vocation of recreation and sports service management;
+ Work independently and apply
technologies to the organization of events; have a good health, professional
ethics and conscience, awareness of disciplines, industrial behavior, and
assume personal responsibility for working performance.
+ Find job, self-employ or
attend higher-level training courses upon graduation from this training
program.
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- Politics, ethics:
+ Learners will acquire
general knowledge of Marxism and Leninism, Ho Chi Minh Ideology, the
Government’s constitution and legislation system, and the labour law;
+ They will acquire general
knowledge about the revolutionary policies of the Communist Party of Vietnam;
+ They may demonstrate the patriotic
spirit and loyalty towards a pathway to developing and defending the Socialist
Republic of Vietnam; fulfill a citizen’s responsibilities and obligations; live
and work in compliance with the constitution and law;
+ Learners may show their
wholehearted devotion towards their occupation, have ability to work
independently and do teamwork. They have professional skills, and have a
healthy lifestyle in conformity with the national and local manners and
customs, and culture in each historical period;
+ They may show spirit of
learning and training to improve their qualifications and meet working demand.
- Physical education and
national defense education:
+ Learners understand and know
how to apply basic knowledge and skills in sports to the health protection and
improvement;
+ Educate learners in the
patriotism, socialism, and necessary knowledge about all-people national
defence and people’s armed forces, and awareness of defence of the Socialist
Republic of Vietnam;
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+ They are fit for working in
conformity with standards on occupational health announced by Ministry of
Health.
3. Career
oppoturnities:
Graduates from this training program will acquire necessary knowledge
and skills to undertake the following job positions:
- Junior manager;
- Program operation staff;
- Operation staff in recreation and sports services of enterprises whose
business activities include recreation and sports services.
II. COURSE LENGTH AND MINIMUM ACTUAL TRAINING
DURATION:
1. Course length and minimum
actual training duration:
- Course length: 2 years
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- Minimum actual training duration:
2550 hours
- Duration for test preparation, test
upon completion of each subject/module and graduation examination: 180 hours
(including 30 hours of graduation examination).
2. Distribution of minimum actual
training duration:
- Training duration for compulsory
general subjects: 210 hours
- Training duration for vocational
training subjects: 2340 hours
+ Training duration for compulsory
subjects: 1665 hours; Training duration for optional subjects: 675 hours
+
Theoretical training duration: 666 hours; Practical training duration: 1674
hours
3. Duration of supplementary
general education classes for graduates from lower secondary schools: 1200 hours
(The list of
supplementary general education subjects and distribution of training duration
for each subject will comply with regulations of the Ministry of Education and
Training set forth in the framework program for professional secondary
education. Arrangement of subjects to be learnt must be pedagogically
logic to ensure that learners will be able to acquire job-specific knowledge
and skills in an effective manner).
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Code of
subject/ module
Name of
subject/ module
Training
duration (hours)
Total
Where
Theory
Practice
Testing
I
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210
106
87
17
MH 01
Politics
30
22
6
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MH 02
Law
15
10
4
1
MH 03
Physical Education
30
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24
3
MH 04
National Defense Education – Security
45
28
13
4
MH 05
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30
13
15
2
MH 06
Foreign language
60
30
25
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II
Compulsory
vocational training subjects/modules
1665
399
1137
129
II.1
Basic technical
subjects/modules
465
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255
30
MH 07
Overview
of recreation and sports services in tourism sector
45
27
15
3
MH 08
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45
27
15
3
MĐ 09
Business
communication skills
45
15
27
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MH 10
Basic Marketing
45
36
6
3
MH 11
Administration studies
45
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12
3
MH 12
Basic foreign language for
specific purpose
240
45
180
15
II.2
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1200
219
882
99
MĐ 13
Advanced foreign language
for specific purpose
120
30
78
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MH 14
Services Marketing
45
27
15
3
MH 15
Business management
45
...
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12
3
MĐ 16
Recreation & sports service management operations
120
42
69
9
MĐ 17
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60
30
24
6
MĐ 18
Organization
of sports services
60
30
24
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MH 19
Operations
practice (at service providers or vocational training institutions)
330
15
285
30
MH 20
In-depth
professional practice (at service providers)
420
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375
30
Total
1875
505
1224
146
IV. COMPULSORY TRAINING
SUBJECTS/MODULES:
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V. INSTRUCTIONS FOR USING THE
FRAMEWORK PROGRAM FOR VOCATIONAL SECONDARY LEVEL AS THE BASIS FOR FORMULATING
VOCATIONAL TRAINING PROGRAMS:
1. Instructions for preparing
the list of optional vocational training subjects/ modules; training duration,
distribution of training duration and contents of study thereof:
- Total training duration for
optional vocational training subjects/modules is 675 hours, accounting for 28.8% of total minimum actual training duration for vocational
training subjects/modules (2340 hours);
- Determination of the training
duration for each optional vocational training subject/ module will also be
based on the duty analysis as that for a compulsory
vocational training subject/module.
1.1. List of optional
vocational training subjects/modules and distribution of training duration
thereof:
Code of
subject/ module
Name of
optional subject/ module
Training
duration (hours)
Total
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Theory
Practice
Testing
MH 21
Vietnamese culture
45
30
12
3
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Applied informatics
45
15
27
3
MĐ 23
Office operations
45
15
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2
MĐ 24
Front office operations
90
30
50
10
MĐ 25
Payment operations
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15
28
2
MH 26
Environment, security and safety
45
30
12
3
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Accommodation operations
45
15
28
2
MĐ 28
Restaurant operations
90
30
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10
MĐ 29
Guide
operations
90
30
50
10
MĐ 30
Travel operations
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30
50
10
MH 31
Tourism geography and resources
45
27
15
3
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Service
quality management
45
30
12
3
MH 33
Economic law
45
42
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3
MĐ 34
Flower arrangement & decoration techniques
45
15
27
3
MH 35
Vietnamese relics and famous
landscapes
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15
27
3
MH 36
Culinary culture
45
15
27
3
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Optional seminar on ancilliary
operations
45
15
27
3
(Detailed
contents are specified in attached annexes))
- E.g.: Vocational training institutions may reffer to the following list
of suggested optional subjects/modules to design suitable vocational training
programs:
Code of
subject/ module
Name of
optional subject/ module
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Total
Where
Theory
Practice
Testing
MH 21
Vietnamese culture
45
30
...
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3
MH 22
Applied informatics
45
15
27
3
MĐ 23
Office operations
...
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15
28
2
MĐ 24
Front office operations
90
30
50
10
...
...
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Payment operations
45
15
28
2
MH 26
Environment, security and safety
45
30
...
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3
MH 27
Accommodation operations
45
15
28
2
MĐ 28
Restaurant operations
...
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30
50
10
MĐ 29
Guide operations
90
30
50
10
...
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Travel operations
90
30
50
10
MH 31
Tourism geography and resources
45
27
...
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3
Total
675
267
350
58
(Detailed
contents are specified in attached annexes))
1.2.
Instructions for designing training programs for optional vocational training
subjects/modules:
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- For preparing the list of optional vocational
training subjects/modules, vocational training institutions should base on
specific features of the training vocation and their actual conditions,
consisting of:
+ Learners'
demand (enterprises’ demand);
+
Qualifications of teachers/ lecturers;
+ Teaching
facilities and equipment.
- Vocational training institutions may select subjects/modules in the
abovementioned list of optional subjects/modules and the list of additional
optional subjects/modules so as to ensure that the training duration for
optional subjects/modules will be 675 hours, accounting for 28.8% of total
training duration for vocational subjects/modules (in which, theoretical
training duration will not exceed 270 hours).
2.
Instructions for graduation examination:
Graduation
examination will be performed in accordance with regulations in the Circular No. 14/2007/QD - BLDTBXH dated May
24, 2007 by Minister of Labour, War Invalids and Social
Affairs. To be specific:
- Politics: set the written exam with the testing period of not exceeding 120 minutes or the multiple-choice exam with the testing period of
not exceeding 60 minutes;
- Vocational knowledge and skills: including theoretical test and
practical test. To be specific:
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+ Vocational
practical test: practical assignment on general skills for completing a
product. The testing period for each practical question
sheet will not exceed 4 hours.
No.
Exam subjects
Assessment form
Testing period
1
Politics
Written exam
Oral exam
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Not exceeding 60 minutes
(including 40 minutes for
preparation and 20 minutes for giving answer)
2
Supplementary general education knowledge
for candidates who are graduates from lower secondary
schools
Written exam, multiple choice
As regulated by Ministry of Education and
Training
3
Vocational knowledge and skills:
- Vocational theory: Recreation
& sports service management operations
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- Vocational practice: Organization
of recreation service/ Organization of sports service
Written exam, multiple choice
Oral exam
Practical test
Not exceeding 180 minutes
Not exceeding 60 minutes
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Not exceeding 4 hours
- Graduation module (combination of theory and
practice) will be applied when failing to organize
vocational theoretical test and vocational practical test
Combined theoretical
and practical test
Not exceeding 24 hours
3. Instructions for determining
time and contents of extra-curricular activities (arranged outside of the
training duration) which aim to achieve comprehensive education objectives:
No.
Contents
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1
Physical and sports activities
From 5 am to 6 am; 17 pm to 18 pm every day
2
Cultural and art activities
By means of mass media
Collective
activities
Outside the daily training
schedule
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3
Library activities
Outside the training schedule, learners may read
books and reference materials at the library
All weekdays
4
Recreational and recreation activities, and other
activities of the Communist Youth Union
The Communist Youth Union organizes exchanges or
meetings on Saturday or Sunday evenings
5
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Once for every semester
4. Other remarks:
- Instructions for designing
detailed programs for optional vocational training subjects/modules:
Vocational
training institutions should base on main contents included in the
detailed outline of each subject/module to design detailed program for that
subject/module. To be specific:
+ Subject/module
objectives;
+ Main contents about
professional knowledge, skills and attitudes that learners must acquire;
+ Distribution
of training duration for each determined part/chapter;
+ Instructions for program
execution.
- Instructions for giving test upon the completion of each vocational training
subject/module:
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+ Assessment
form: Written exam, oral exam, multiple choice, practical assignment;
+ Testing
period: Theory: Not exceeding 120 minutes;
Practice: Not exceeding 8 hours
+ Each
subject is comprised of at least 02 credits (each credit equals to 15 hours). A
test will be given upon the completion of each subject (theory test);
+ Duration
of a theory test: not exceeding 120
minutes;
+ Each theory test
includes:
Multiple-choice questions, each
of which should be done within 1-5 minutes;
Essay questions, each of which
should be done within 15 minutes.
- Instructions for distribution
of time and contents of professional practice:
+ The professional
practice is aimed at improving learners’ knowledge and learners may apply their
acquired knowledge and skills to the real working environment;
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+ Activities of
this professional practice may be classified into three groups as follows:
Learners may
practice at enterprises whose business activities include recreation and sports
services. In such case, learners need instructions by teachers or instructors
(who may be experienced or qualified ones working at said enterprises);
Learners may
practice recreation and sports service management operations (with instructions
by teachers) according to special subjects such as organization of recreation
service or organization of sports service;
Learners may opt
for combination of two said forms.
+ With respect to
selection of form and distribution of time of professional practice, each
vocational training institution will, based on their specific conditions,
decide either the professional practice at service providers or grouping of
learners for separate practice assignments but must ensure consistence with
duration, objectives and contents mentioned above./.
Annex 1B:
FRAMEWORK PROGRAM FOR VOCATIONAL COLLEGE LEVEL
Vocation: Recreation & Sports Service Management
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Training level: Vocational college level
Admission targets: Graduates from upper
secondary schools and equivalent levels;
Number of training subjects/modules: 39
Award: Vocational college diploma
I. TRAINING OBJECTIVES:
1. Vocational knowledge and
skills:
- Knowledge:
After completing this training program, learners
may:
+ Describe the importance, role
and basic features of the recreation & sports service management vocation;
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+ State and analyse basic
professional processes, principles and requirements in connection with the training vocation’s duties;
+ State and analyse the
management knowledge in general and the recreation &
sports service management knowledge in particular such as
administration studies, basic marketing, enterprise management,
human resource management and corporate finance;
+ Describe necessary knowledge relating to the
recreation & sports service management such as tourist psychology, business
communication, Vietnamese culture, foreign language for
specific purpose, applied informatics and services marketing;
+ Describe and analyze
principles, contents and basic process of operations relating to the recreation
and sports service management vocation such as office operations, front office
operations, payment operations, accommodation operations, restaurant operations, guide operations, accounting principles, flower
arrangement and decoration techniques;
+ Demonstrate fundamentals of politics, law,
national defense, physical education, computer skills and foreign languages;
+ Collect and generalize knowledge
relating to the recreation and sports service management vocation;
+ Specify primary equipment and devices used for
organization of recreation and sports activities; describe their uses and
attentions while using them;
- Skills:
After completing this training program, learners
will have the following skills:
+ Make surveys and analyse collected information about demand for tourism in general and that
for recreation and sports services in particular;
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+ Design recreation and sports
programs that meet customers’ demand;
+ Make the master plan and detailed
plans for the entire process of organization of recreation
and sports services;
+ Make cost estimates for recreation
and sports programs;
+ Set up service prices in conformity
with the market price;
+ Draft contracts, and negotiate and
conclude contracts with customers;
+ Organize advertising and
promotion activities for the purpose of
selling recreation and sports services;
+ Analyse and select suitable
providers of ancillary services (provider of accomodation, food
and beverage, transport, or security service), draft and enter into service
contracts with such providers;
+ Make plans for provision of
recreation and sports services, and coordinate in implementing such plans;
supervise and evaluate the quality of provided ancillary services;
+ Organize and manage activities in course of
provision of recreation and sports services;
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+ Analyze and work out measures for handling
circumstances that arise in the real working environment.
+ Make technical decisions within the scope of
trained professional competence;
+ Exactly sum up expenses actually arising from the
provision of recreation and sports services; Aggregate expenses and consolidate
relevant documents. Make relevant payments;
+ Manage sources of funding and evaluate the
financial efficiency from the provision of recreation and sports services;
+ Instruct, supervise and evaluate other
vocation-related duties, including: Building, maintaining and developing
relationships in the vocation of recreation and sports service management;
customer care services;
+ Ensure the compliance with regulations on
hygiene, safety, security and environmental protection to meet customers’
demand;
+ Comply with requirements on quality, hygiene,
safety, security, kindness and politeness;
+ Arrange works, work in small groups and
coordinate with other staff related to assigned duties in the working
environment;
+ Carry out professional supervision of operation
staff, providers of ancillary services and customers during the provision of
recreation and sports services;
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+ Work independently and apply technologies to
working; have a good health, professional ethics and conscience, awareness of
disciplines, industrial behavior, and assume personal responsibility for
working performance. Graduates from this training program may find job,
self-employ or attend higher-level training courses.
2. Politics, ethics; physical
education and national defense education:
- Politics, ethics:
+ Learners will
acquire general knowledge of Marxism and Leninism, Ho Chi Minh Ideology, the
Government’s constitution and legislation system, and the labour law;
+ They may acquire general knowledge about the revolutionary policies of the
Communist Party of Vietnam;
+ They may demonstrate the patriotic spirit and loyalty towards a pathway to
developing and defending the Socialist Republic of Vietnam; fulfill a citizen’s
responsibilities and obligations; live and work in compliance with the
constitution and law;
+ They may show their wholehearted devotion towards their occupation, have
ability to work independently as well as do teamwork.
They have professional skills and a healthly
lifestyle in conformity with the national and local manners and customs, and
culture in each historical periods;
+ They will have an awareness of learning and training to improve their
qualifications and meet working demand.
- Physical
education and national defense education:
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+ They are
educated in the patriotism, socialism, and necessary knowledge
about all-people national defence and people’s armed forces, and awareness of
defence of the Socialist Republic of Vietnam;
+ They will
acquire necessary military skills as the basis for their fulfillment of
military duties within training institutions, and make effective use of their
professional competence in assisting in national defence activities, and
exhibit their willingness to participate in armed forces for national defence
purposes.
+ They are fit for
working in conformity with standards on occupational health announced by
Ministry of Health.
3. Career oppoturnities:
Graduates from this training program will acquire necessary knowledge
and skills to undertake the following job positions:
- Senior manager;
- Planning staff;
- Program operation staff;
- Operation staff in recreation and sports services of enterprises whose
business activities include recreation and sports services.
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1. Course
length and minimum actual training duration:
- Course length: 3
years
- Study duration:
131 weeks
- Minimum actual
training duration: 3750 hours
- Duration for
test preparation, testing upon completion of each subject/module and
examinations: 240 hours (including 60 hours of graduation examination)
2. Distribution
of minimum actual training duration:
- Training duration
for compulsory general subjects: 450 hours
- Training
duration for vocational training subjects: 3300 hours
+ Training
duration for compulsory subjects: 2400 hours; Training duration for optional
subjects: 900 hours
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III. LIST OF
COMPULSORY SUBJECTS/MODULES, TRAINING DURATION AND DISTRIBUTION OF TRAINING
DURATION:
Code of
subject/ module
Name of
subject/ module
Training
duration (hours)
Total
Where
Theory
Practice
Testing
...
...
...
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General
subjects
450
220
200
30
MH 01
Politics
90
60
...
...
...
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6
MH 02
Law
30
21
7
2
MH 03
Physical Education
...
...
...
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4
52
4
MH 04
National Defense Education – Security
75
58
13
4
...
...
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Informatics
75
17
54
4
MH 06
Foreign language
120
60
...
...
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10
II
Compulsory
vocational training subjects/modules
2400
624
1591
185
II.1
Basic technical
subjects/modules
...
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206
288
46
MH 07
Overview of
recreation and sports services in tourism sector
45
27
15
3
...
...
...
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Tourist psychology
45
27
15
3
MĐ 09
Business
communication skills
45
15
...
...
...
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3
MH 10
Basic Marketing
45
36
6
3
MH 11
Administration studies
...
...
...
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41
15
4
MH 12
Foreign language for specific purpose – primary
level
300
60
210
30
...
...
...
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Major
vocational subjects/modules
1860
418
1303
139
MĐ 13
Advanced foreign language for specific purpose
225
45
...
...
...
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20
MĐ 14
Applied informatics
60
15
42
3
MH 15
Services Marketing
...
...
...
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27
15
3
MH 16
Business management
60
41
15
4
...
...
...
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Human resource management
45
30
12
3
MH 18
Corporate
finance
60
41
...
...
...
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4
MĐ 19
Business administration specialized in recreation
& sports services
75
39
27
9
MĐ 20
Recreation & sports service management
operations
...
...
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60
75
15
MĐ 21
Organization of recreation services
90
30
51
9
...
...
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Organization
of sports services
90
30
51
9
MH 23
Professional practice (at service providers or
vocational training institutions)
480
30
...
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30
MH 24
In-depth professional practice (at service
providers)
480
30
420
30
Total
...
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844
1791
215
IV. COMPULSORY TRAINING
SUBJECTS/MODULES:
(Detailed contents are
specified in attached annexes)
V. INSTRUCTIONS FOR USING THE
FRAMEWORK PROGRAM FOR VOCATIONAL COLLEGE LEVEL AS THE BASIS FOR FORMULATING
VOCATIONAL TRAINING PROGRAMS:
1. Instructions for preparing the list of optional
vocational training subjects/ modules; training duration, distribution of
training duration and contents of study thereof:
- Total
training duration for optional vocational training subjects/modules is 900
hours, accounting for 27.3% of total minimum actual training duration for
vocational training subjects/modules (3300 hours);
- Determination
of the training duration for each optional vocational training subject/ module
will also be based on the duty analysis as that for a compulsory vocational
training subject/module.
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Code of
subject/ module
Name of
optional subject/ module
Training
duration (hours)
Total
Where
Theory
Practice
Testing
MH 25
...
...
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45
30
12
3
MĐ 26
Office operations
45
15
28
...
...
...
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MĐ 27
Front office operations
90
30
50
10
MĐ 28
Payment operations
45
...
...
...
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28
2
MH 29
Culinary culture
45
15
27
3
MH 30
...
...
...
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45
15
28
2
MH 31
Service quality management
45
42
0
...
...
...
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MĐ 32
Restaurant operations
90
30
50
10
MH 33
Environment, security and safety
45
...
...
...
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12
3
MĐ 34
Guide operations
90
30
50
10
MĐ 35
...
...
...
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90
30
50
10
MH 36
Accounting principles
45
42
0
...
...
...
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MH 37
Tourism geography and resources
45
27
15
3
MH 38
Vietnamese relics and famous landscapes
45
...
...
...
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27
3
MĐ 39
Organization of tourism events
90
30
51
9
MH 40
...
...
...
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45
42
0
3
MĐ 41
Flower arrangement & decoration techniques
45
15
27
...
...
...
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MĐ 42
Menu design
45
15
27
3
MĐ 43
Optional seminar on ancillary operations
45
...
...
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27
3
MH 44
Management information system
45
30
12
3
(Detailed
contents are specified in attached annexes)
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Code of
subject/ module
Name of
optional subject/ module
Training
duration (hours)
Total
Where
Theory
Practice
Testing
MH 25
...
...
...
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45
30
12
3
MĐ 26
Office operations
45
15
28
...
...
...
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MĐ 27
Front office operations
90
30
50
10
MĐ 28
Payment operations
45
...
...
...
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28
2
MH 29
Culinary culture
45
15
27
3
MH 30
...
...
...
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45
15
28
2
MH 31
Service
quality management
45
42
0
...
...
...
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MĐ 32
Restaurant operations
90
30
50
10
MH 33
Environment, security and safety
45
...
...
...
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12
3
MĐ 34
Guide operations
90
30
50
10
MĐ 35
...
...
...
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90
30
50
10
MH 36
Accounting principles
45
42
0
...
...
...
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MH 37
Tourism geography and resources
45
27
15
3
MH 38
Vietnamese relics and famous landscapes
45
...
...
...
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27
3
MĐ 39
Organization of tourism events
90
30
51
9
...
...
...
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900
396
428
76
(Detailed
contents are specified in attached annexes)
1.2. Instructions
for designing training programs for optional vocational training subjects:
- Vocational training institutions will select subjects/modules so as
to ensure the minimum training duration for optional subjects/modules as
defined in the framework program;
- For preparing the list of optional vocational
training subjects/modules, vocational training institutions should base on
specific features of the training vocation and their actual conditions,
consisting of:
+ Learners'
demand and/or enterprises’ demand;
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+ Teaching
facilities and equipment.
- Vocational
training institutions may select subjects/modules in the abovementioned list of
optional subjects/modules so as to ensure that the training duration for optional
subjects/modules will be 900 hours, accounting for 27.3% of total training
duration for vocational subjects/modules (in which, theoretical training
duration will not exceed 450 hours).
2.
Instructions for graduation examination:
Graduation
examination will be performed in accordance with regulations in the Circular
No. 14/2007/QD - BLDTBXH dated May 24, 2007 by Minister of Labour, War Invalids
and Social Affairs. To be specific:
- Politics: set
the written exam with the testing period of not exceeding 120 minutes or the
multiple-choice exam with the testing period of not exceeding 60 minutes;
- Vocational
knowledge and skills: including theoretical test and practical test. To be
specific:
+ Vocational
theoretical test: written exam or multiple-choice exam with the testing period
of not exceeding 180 minutes, or oral exam in which each candidate will have 40
minutes for preparation and 20 minutes for giving answer;
+ Vocational
practical test: practical assignment on general skills for completing a product.
The testing period for each practical question sheet will not exceed 4 hours.
No.
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Assessment form
Testing period
1
Politics
Written exam
Oral exam
Not exceeding 120 minutes
Not exceeding 60 minutes
(including 40 minutes for preparation and 20
minutes for giving answer)
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Vocational knowledge and skills:
- Vocational theory: Business administration
specialized in recreation & sports services
- Vocational practice: Organization of recreation
service/ Organization of sports service
Written exam, multiple choice
Oral exam
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Not exceeding 180 minutes
Not exceeding 60 minutes
(including 40 minutes for preparation and 20
minutes for giving answer)
Not exceeding 4 hours
- Graduation module (combination of theory and
practice) will be applied when failing to organize vocational theoretical
test and vocational practical test
Combined theoretical and practical test
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3. Instructions for determining
time and contents of extra-curricular activities (arranged outside of the
training duration) which aim to achieve comprehensive education objectives:
No.
Contents
Time
1.
Physical and sports activities
From 5 am to 6 am; 17 pm to 18 pm every day
2.
Cultural and art activities
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Collective activities
Outside the daily training schedule
From 19 pm to 21 pm (one session per week)
3.
Library activities
Outside the training schedule, learners may read
books and reference materials at the library
All weekdays
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Recreational and recreation activities, and other
activities of the Communist Youth Union
The Communist Youth Union organizes exchanges or
meetings on Saturday or Sunday evenings
5.
Field trips
Once for every semester
4. Other remarks:
- Instructions for designing detailed programs for optional vocational
training subjects/modules:
Vocational training institutions should base on main contents included
in the detailed outline of each subject/module to design detailed program for
that subject/module. To be specific:
+ Subject/module objectives;
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...
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+ Distribution of training
duration for each determined part/chapter;
+ Instructions for program
execution.
- Instructions for giving test
upon the completion of each vocational training subject/module:
Upon the completion of each
vocational training subject/module, a test will be given to evaluate learners'
study results and follow the achievement of that subject/module’s objectives.
+ Assessment form: Written exam,
oral exam, multiple choice, practical assignment;
+ Testing period: Theory: Not
exceeding 120 minutes; Practice: Not exceeding 8 hours;
+ Each subject is comprised of
at least 02 credits (each credit equals to 15 hours). A test will be given upon
the completion of each subject (theory test);
+ Duration of a theory test: not
exceeding 120 minutes;
+ Each theory test includes:
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Essay questions, each of which
should be done within 15 minutes.
- Instructions for distribution
of time and contents of the professional practice:
+ The professional
practice is aimed at improving learners’ knowledge and learners may apply their
acquired knowledge and skills to the real working environment;
+ Contents of the professional practice include those that learners have been
taught at training institutions (this varies depending on
different practice assignments) with particular attention paid to those
applicable to the real work duties;
+ Activities of the professional practice may be classified into three groups as follows:
Learners may
practice at enterprises whose business activities include recreation and sports
services. In such case, learners need instructions by teachers or instructors
(who may be experienced or qualified ones working at said enterprises);
Learners may
practice recreation and sports service management operations (with instructions
by teachers) according to special subjects such as organization of recreation
service or organization of sports service;
Learners may opt
for combination of two said forms.
+ With respect to
selection of form and distribution of time of the
professional practice, each vocational training institution will, based on
their specific conditions, decide either the professional practice at service
providers or grouping of learners for separate practice assignments but must
ensure the consistence with duration, objectives and
contents mentioned above./.
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ANNEX 2:
FRAMEWORK PROGRAMS FOR VOCATIONAL SECONDARY AND
COLLEGE LEVELS IN “MICE MANAGEMENT”
(Enclosed to Circular No. 12/2010/TT-BLDTBXH dated April 12, 2010 by
Minister of Labour, War Invalids and Social Affairs)
Annex 2A:
FRAMEWORK PROGRAM FOR VOCATIONAL SECONDARY LEVEL
Vocation: MICE management
Code: 40810105
Training level: Vocational
secondary level
Admission targets: Graduates
from upper secondary schools and equivalent levels;
(Graduates from lower secondary
schools must attend supplementary general education classes as provided for by
the Ministry of Education and Training);
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Award: Vocational
secondary education diploma
I. TRAINING OBJECTIVES:
1. Vocational knowledge and
skills:
- Knowledge:
After completing this training program, learners may:
+ State general knowledge about
the tourism industry, conditions for tourism development and providers of
tourism services;
+ State basic sentence
structures in English and have basic vocabulary to read uncomplicated specialized
documents in English;
+Describe basic contents
about communication skills, psychology and tourist psychology in order to
establish the relationship with customers and improve negotiation skills in
business;
+ State basic contents about the
management of MICE tourism enterprises;
+ State the process for
organizing a MICE tour such as MICE tour planning, execution, supervision and
evaluation;
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- Skills:
Graduates from this training program will
have the following skills:
+ Conduct market survey; evaluate the demand for MICE tourism services and the
capacity for meeting demand for MICE tourism services, and determine sources of
funding for establishing MICE tourism plans;
+ Perform advertising
activities, provide consultancy to MICE customers, introduce and sell MICE
tourism products;
+ Manage and control the quality
of MICE tourism services;
+ Apply business activity
analysis methods to the analysis of MICE tourism activities;
+ Observe, check, handle and
retain information about customers and providers of MICE tourism services; take
initiative in getting customers’ comments, effectively explain and settle
customers’ complaints as well as respond customers’ needs;
+ Use foreign language in communicating with foreigners and reading
basic information in English; apply science and information technology to
working; have ability to draft tourism service contracts and make settlement
and termination of contracts signed with customers and relevant service
providers;
+ Awake and conform to laws on
security and safety for protecting property and human life, and laws on food
safety during the performance of MICE tourism activities.
2. Politics, ethics; physical
education and national defense education:
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+ Learners will acquire general
knowledge of Marxism and Leninism, Ho Chi Minh Ideology, the Government’s
constitution and legislation system;
+ They have a good grasp of
rights and obligations of a citizen of the Socialist Republic of Vietnam;
+ They will have knowledge about
economic development policies adopted by the Communist Party of Vietnam,
achievements and development orientation of Vietnam's tourism industry;
+ They will acquire knowledge
about fine traditions of persons who work in the tourism field of Vietnam;
+ They may demonstrate their
patriotic spirit and loyalty towards a pathway to developing and defending the
Socialist Republic of Vietnam; fulfill a citizen’s responsibilities and
obligations; live and work in compliance with the constitution and the law;
+ This training program is aimed
to improve learners’ wholehearted devotion to their vocation, their community
awareness and behavior of a citizen living in the industrial society; learners
will have a healthy lifestyle in conformity with the national customs and
culture;
+ Learners will have a sense of
learning and training to improve their qualifications and meet working demand.
- Physical education and
national defense education:
+ Learners will be fit for
working in conformity with standards on occupational health announced by
Ministry of Health;
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+ They will acquire basic
knowledge and skills in the national defense – security training program;
+ They will have an awareness of
disciplines and revolutionary vigilance, and willingness to defend the
fatherland.
3. Career opportunities:
Graduates from this training program may undertakes the following
positions: event staff, staff of sales and marketing departments of hotels or
tourism companies, travel agent, tour sales staff, tour operator assistant,
travel supervisor, department manager at luxury hotels or travel companies
depending on personal capacity and job requirements.
II. COURSE LENGTH AND MINIMUM
ACTUAL TRAINING DURATION:
1. Course length and minimum
actual training duration:
- Course length: 2 years
- Study duration: 90 weeks
- Minimum actual training
duration: 2550 hours
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2. Distribution of minimum
actual training duration:
- Training duration for
compulsory general subjects: 210 hours
- Training duration for
vocational training subjects: 2340 hours
+ Training duration for
compulsory subjects: 1800 hours; Training duration for optional subjects: 540
hours
+ Theoretical training duration:
646 hours; Practical training duration: 1694 hours
3. Duration of supplementary
general education classes for graduates from lower secondary schools: 1200
hours
(The list of supplementary
general education subjects and distribution of training duration for each
subject will comply with regulations of the Ministry of Education and Training
set forth in the framework program for professional secondary education.
Arrangement of subjects to be learnt must be pedagogically logic to
ensure that learners will be able to acquire job-specific knowledge and skills
in an effective manner).
III. LIST OF COMPULSORY
SUBJECTS/MODULES, TRAINING DURATION AND DISTRIBUTION OF TRAINING DURATION:
Code of
subject/ module
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Training duration
(hours)
Total
Where
Theory
Practice
Testing
I
General subjects
210
...
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87
17
MH 01
Politics
30
22
6
2
MH 02
...
...
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15
10
4
1
MH 03
Physical Education
30
3
24
...
...
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MH 04
National Defense Education –
Security
45
28
13
4
MH 05
Informatics
30
...
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15
2
MH 06
Foreign language
60
30
25
5
II
...
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1800
450
1257
93
II.1
Basic technical subjects/modules
270
127
125
...
...
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MH 07
Overview of tourism
30
28
0
2
MĐ 08
Communication skills
45
...
...
...
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28
3
MH 09
Tourist psychology
30
14
14
2
MH 10
...
...
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45
15
27
3
MĐ 11
Applied informatics
60
28
28
...
...
...
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MĐ 12
Event organization
60
28
28
4
II.2
Major vocational subjects/modules
1530
...
...
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1132
75
MĐ 13
English for specific purpose
295
84
191
20
MĐ 14
...
...
...
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45
14
28
3
MĐ 15
MICE tourism marketing
60
14
42
...
...
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MH 16
Business negotiation skills
45
28
14
3
MĐ 17
Meeting/convention organization operations
150
...
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98
10
MĐ18
Trade fair/exhibition organization operations
180
42
126
12
MĐ19
...
...
...
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165
42
112
11
MĐ 20
MICE tourism management
180
42
126
...
...
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MĐ 21
Professional practice at service providers and
graduation internship
410
15
395
Total
2015
569
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110
IV.
COMPULSORY TRAINING SUBJECTS/MODULES:
(Detailed contents are
specified in attached annexes)
V.
INSTRUCTIONS FOR USING THE FRAMEWORK PROGRAM FOR VOCATIONAL SECONDARY LEVEL AS
THE BASIS FOR FORMULATING VOCATIONAL TRAINING PROGRAMS
1.
Instructions for preparing the list of optional vocational training subjects/
modules; training duration, distribution of training duration and contents of
study thereof:
1.1. List of
optional vocational training subjects/modules and distribution of training
duration thereof:
Code of
subject/ module
Name of
optional subject/ module
Training
duration (hours)
...
...
...
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Where
Theory
Practice
Testing
MĐ 22
Office
operations
45
14
28
...
...
...
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MH 23
Accounting
principles
45
28
14
3
MĐ 24
Economic activity analysis
45
...
...
...
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28
3
MĐ 25
Accommodation operations
45
14
28
3
MĐ 26
...
...
...
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90
28
56
6
MĐ 27
Front office operations
45
14
28
...
...
...
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MĐ 28
Restaurant operations
45
14
28
3
MH 29
Security and safety in tourism
30
...
...
...
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14
2
MĐ 30
Travel operations
90
28
56
6
MH 31
...
...
...
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30
14
14
2
MH 32
Tourism environmental protection
30
14
14
...
...
...
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MH 33
Payment operations
45
14
28
3
MH 34
Second foreign language (French)
60
...
...
...
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29
3
MĐ 35
Cost price management
30
14
15
1
1.2. Instructions for
designing training programs for optional vocational training subjects:
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- For preparing the list of
optional vocational training subjects/modules, vocational training institutions
should base on specific features of the training vocation and their actual
conditions, consisting of:
+ Learners' demand (enterprises’
demand);
+ Qualifications of teachers/
lecturers;
+ Teaching facilities and
equipment.
- Each training institution may
select optional subjects/modules in the abovementioned list of optional
vocational training subjects/subjects provided that total training duration for
selected optional subjects/modules will be 540 hours, accounting for 22.8% of
total training duration for vocational training subjects/modules (2340 hours);
- E.g.: The management board of
the framework program for vocational secondary level selects 11 out of 14
optional subjects/modules in the abovementioned list of optional
subjects/modules to put into the training program and design detailed training
program for each selected subject/module. To be specific:
Code of
subject/ module
Name of
optional subject/ module
Training
duration (hours)
...
...
...
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Where
Theory
Practice
Testing
MĐ 22
Office
operations
45
14
28
...
...
...
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MH 23
Accounting
principles
45
28
14
3
MĐ 24
Economic activity analysis
45
...
...
...
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28
3
MĐ 25
Accommodation operations
45
14
28
3
MĐ 26
...
...
...
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90
28
56
6
MĐ 27
Front office operations
45
14
28
...
...
...
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MĐ 28
Restaurant operations
45
14
28
3
MH 29
Security and safety in tourism
30
...
...
...
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14
2
MĐ 30
Travel operations
90
28
56
6
MH 31
...
...
...
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30
14
14
2
MH 32
Tourism environmental protection
30
14
14
...
...
...
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Total
540
196
308
36
2. Instructions for
graduation examination:
Graduation
examination will be performed in accordance with regulations in the Circular
No. 14/2007/QD - BLDTBXH dated May 24, 2007 by Minister of Labour, War Invalids
and Social Affairs. To be specific:
- Politics: set
the written exam with the testing period of not exceeding 120 minutes or the
multiple-choice exam with the testing period of not exceeding 60 minutes;
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+ Vocational
theoretical test: written exam or multiple-choice exam with the testing period
of not exceeding 180 minutes, or oral exam in which each candidate will have 40
minutes for preparation and 20 minutes for giving answer;
+ Vocational
practical test: practical assignment on general skills for completing a
product. The testing period for each practical question sheet will not exceed
12 hours.
No.
Exam subjects
Assessment form
Testing period
1
Politics
Written exam
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Not exceeding 120 minutes
Not exceeding 60 minutes
(including 40 minutes for preparation and 20
minutes for giving answer)
2
Supplementary general education knowledge for
candidates who are graduates from lower secondary schools
Written exam, multiple choice
As regulated by Ministry of Education and
Training
3
Vocational knowledge and skills:
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- Practice
Written exam, multiple choice
Oral exam
...
...
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Not exceeding 180 minutes
Not exceeding 60 minutes
(including 40 minutes for preparation and 20
minutes for giving answer)
Not exceeding 12 hours
- Graduation module (combination of theory and
practice)
Combined theoretical and practical test
...
...
...
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3. Instructions for
determining time and contents of extra-curricular activities (arranged outside
of the training duration) which aim to achieve comprehensive education
objectives:
- Vocational training
institutions should arrange learners to visit and learn experience at some
enterprises whose business activities are suitable for the training vocation in
order that they can be fully aware of the training vocation;
- Time for extra-curriculum
activities must be reasonably arranged outside the training duration:
No.
Contents
Time
1
Physical and sports activities
From 5 am to 6 am; 17 pm to 18 pm every day
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Cultural and art activities
By means of mass media
Collective activities
Outside the daily training
schedule
From 19 pm to 21 pm (one
session per week)
3
Library activities
Outside the training schedule, learners may read
books and reference materials in the library
...
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All weekdays
4
Recreational and recreation activities, and other
activities of the Communist Youth Union
The Communist Youth Union organizes exchanges or
meetings on Saturday or Sunday evenings
5
Field trips
Once for every semester
4. Other remarks:
4.1. Remarks on detailed
training program:
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- Based on vocational duties
analysis results, necessary knowledge, skills and attitudes will be determined
to put into detailed programs of training subjects/modules.
4.2. Instructions for
designing training programs for optional vocational training subjects/modules:
The detailed program for each subject will be designed according to
contents included in the program of that subject. To be specific:
- Subject/module objectives;
- Main contents about professional
knowledge, skills and attitudes that learners must acquire;
- Distribution of training
duration for each determined part/chapter;
- Instructions for program
execution.
4.3. Instructions for giving
test upon the completion of each vocational training subject/module:
Upon the completion of training
program of each vocational training subject/module, a test will be given to
evaluate learners' study results and follow the achievement of subject’s
objectives.
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- Duration of a test:
+ Theory: not exceeding 120
minutes
+ Practice: not exceeding 4
hours
Each subject is comprised of at
least 02 credits (each credit equals to 15 hours). A test will be given upon
the completion of each subject.
- A test includes:
+ Multiple-choice questions,
each of which should be done within 1-5 minutes;
+ Essay questions, each of which
should be done within 15 minutes.
4.4. Instructions for
distribution of time and contents of the professional practice:
- Contents of the professional
practice will be classified into three groups as follows:
...
...
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+ Learners practice MICE tourism
operations (with teachers’ instructions) at tourist attractions/ routes or
tourism programs;
+ Learners may opt for
combination of two said forms.
- With respect to the selection
of form and distribution of time of the professional practice, each vocational
training institution will, based on their specific conditions, decide either
the professional practice at service providers or grouping of learners for
separate practice assignments, but must ensure the consistence with duration,
objectives and contents mentioned above./.
Annex 2B:
FRAMEWORK PROGRAM FOR VOCATIONAL COLLEGE LEVEL
Vocation: MICE management
Code: 50810105
Training level: Vocational college level
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Number of training subjects/modules: 44
Award: Vocational college diploma
I. TRAINING OBJECTIVES:
1. Vocational knowledge and skills:
- Knowledge:
After completing this training
program, learners may:
+ State general knowledge about
the tourism industry, conditions for tourism development and providers of
tourism services;
+ State common sentence
structures in English and have basic vocabulary to conduct transactions and
read complicated specialized documents in English;
+Describe basic contents about
communication skills, psychology and tourist psychology in order to establish
the relationship with customers and improve negotiation skills in business;
...
...
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+ State and apply the MICE tour
organization process to the planning, execution, supervision and evaluation of
a MICE tour;
+ Apply basic knowledge about
office operations, accounting, statistics, economic law and state management of
tourism to the real working duties.
- Skills:
Graduates from this training
program will have the following skills:
+ Conduct market survey;
evaluate the demand for MICE tourism services and the capacity for meeting
demand for MICE tourism services, and determine sources of funding for
establishing MICE tourism plans;
+ Effectively perform advertising
activities, provide consultancy to MICE customers, introduce and sell MICE
tourism products;
+ Establish criteria for quality
assessment of MICE tourism services, manage and control the quality of MICE
tourism services;
+ Analyze and propose measures
for improving efficiency of MICE tourism activities;
+ Work independently, do
teamwork and apply technologies to the organization and management of meeting,
convention, exhibition and incentive travel activities; coordinate and flexibly
handle circumstances that arise in the real working environment;
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+ Use foreign language in regular communications and specialized
activities; apply science and information technology to working; have ability
to draft tourism service contracts and make settlement and termination of
contracts signed with customers and relevant service providers;
+ This training program will improve learners’ wholehearted devotion to
their vocation, awareness of disciplines and industrial behavior to well
perform duties of MICE management vocation;
+ Graduates from this training program may find job, self-employ or
attend higher-level training courses;
2. Politics, ethics; physical
education and national defense education:
- Politics, ethics:
+ Learners will acquire general
knowledge of Marxism and Leninism, Ho Chi Minh Ideology, the Government’s
constitution and legislation system;
+ They have a good grasp of
rights and obligations of a citizen of the Socialist Republic of Vietnam;
+ They will have knowledge about
economic development policies adopted by the Communist Party of Vietnam,
achievements and development orientation of Vietnam's tourism industry;
+ They will acquire knowledge
about fine traditions of the laboring class of Vietnam in general and persons
who work in the tourism field of Vietnam in particular;
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+ This training program is aimed
to improve learners’ wholehearted devotion to their vocation, their community
awareness and behavior of a citizen living in the industrial society; learners
will have a healthy lifestyle in conformity with the national customs and
culture;
+ Learners will have a sense of
learning and training to improve their qualifications and meet working demand;
- Physical education and
national defense education:
+ Learners will be fit for
working in conformity with standards on occupational health announced by
Ministry of Health;
+ They will have knowledge about
physical strength training methods;
+ They will acquire basic
knowledge and skills in the national defense – security training program;
+ They will have an awareness of
disciplines and revolutionary vigilance, and willingness to defend the fatherland.
3. Career opportunities:
Graduates from this training
program may undertake the following job positions: Expert in organization and
management of MICE programs/events at luxury hotels, tourist resorts,
convention, trade fair and exhibition centers, tourism program research, design
or sales staff and other job positions depending on personal capacity and job
requirements;
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1. Course length and minimum
actual training duration:
- Course length: 3 years;
- Study duration: 131 weeks;
- Minimum actual training
duration: 3750 hours;
- Duration for test preparation,
test upon completion of each subject/module and graduation examination: 240
hours (including 60 hours of graduation examination).
2. Distribution of minimum
actual training duration:
- Training duration for
compulsory general subjects: 450 hours;
- Training duration for
vocational training subjects: 3300 hours;
+ Training duration for
compulsory subjects: 2580 hours; Training duration for optional subjects: 720
hours.
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III. LIST OF COMPULSORY
SUBJECTS/MODULES, TRAINING DURATION AND DISTRIBUTION OF TRAINING DURATION:
Code of
subject/ module
Name of
subject/ module
Training
duration (hours)
Total
Where
Theory
Practice
Testing
...
...
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General
subjects
450
220
200
30
MH 01
Politics
90
60
...
...
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6
MH 02
Law
30
21
7
2
MH 03
Physical Education
...
...
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4
52
4
MH 04
National Defense Education – Security
75
58
13
4
...
...
...
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Informatics
75
17
54
4
MH 06
Foreign language
120
60
...
...
...
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10
II
Compulsory
vocational training subjects/modules
2580
635
1837
108
II.1
Basic
technical subjects/modules
...
...
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253
252
35
MH 07
Overview of tourism
45
28
14
3
...
...
...
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Communication
skills
60
28
28
4
MH 09
Tourist
psychology
45
28
...
...
...
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3
MH 10
Tourism
statistics
45
28
14
3
MH 11
Business
management
...
...
...
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28
14
3
MH 12
Service
quality management
45
15
27
3
...
...
...
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Event
organization
90
28
57
5
MĐ 14
Applied
informatics
75
28
...
...
...
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5
MH 15
Payment
operations
45
14
28
3
MH 16
Basic Marketing
...
...
...
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28
14
3
II.2
Major vocational
subjects/modules
2040
382
1585
73
...
...
...
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English for specific purpose
420
112
280
28
MĐ 18
Customer relationship and customer care
45
14
...
...
...
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3
MĐ 19
MICE tourism marketing
60
14
42
4
MH 20
Business negotiation skills
...
...
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28
14
3
MĐ 21
Meeting/convention organization operations
240
42
189
9
...
...
...
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Trade fair/exhibition organization operations
270
58
203
9
MĐ 23
Incentive travel operations
240
42
...
...
...
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9
MĐ 24
MICE tourism management
210
42
160
8
MH 25
Professional practice at service providers and
graduation internship
...
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30
480
Total
3030
855
2037
138
...
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(Detailed contents are
specified in attached annexes)
V. INSTRUCTIONS FOR USING THE
FRAMEWORK PROGRAM FOR VOCATIONAL COLLEGE LEVEL AS THE BASIS FOR DESIGNING
VOCATIONAL TRAINING PROGRAMS:
1. Instructions for preparing
the list of optional vocational training subjects/ modules, training duration,
distribution of training duration and contents of study thereof:
1.1. List of optional vocational training
subjects/modules and distribution of training duration thereof:
Code of
subject/ module
Name of
optional subject/ module
Training
duration (hours)
Total
Where
...
...
...
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Practice
Testing
MH
26
Office operations
45
14
28
3
MH
27
...
...
...
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45
28
14
3
MĐ
28
Economic activity analysis
45
14
28
...
...
...
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MH
29
State
management of tourism
45
28
14
3
MĐ
30
Accomodation
operations
45
...
...
...
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28
3
MĐ
31
Guide
operations
120
28
87
5
MĐ
32
...
...
...
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45
14
28
3
MĐ
33
Restaurant operations
45
14
28
...
...
...
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MH 34
Security and safety in tourism
45
28
14
3
MĐ
35
Travel operations
120
...
...
...
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87
5
MH
36
Sales skills
45
14
28
3
MH
37
...
...
...
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45
28
14
3
MH
38
Economic law
30
14
14
...
...
...
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MĐ
39
Front office management
45
26
17
2
MĐ
40
Revenue management
30
...
...
...
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13
1
MĐ
41
Cost price management
30
14
15
1
MĐ
42
...
...
...
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60
28
29
3
MH
43
Second foreign language (French)
270
56
204
...
...
...
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MH
44
History of world civilization
60
28
29
3
(Detailed
contents are specified in attached annexes)
1.2.
Instructions for designing training programs for optional vocational training
subjects:
- Vocational training institutions will select optional
subjects/modules so as to ensure the minimum training duration as defined in
the framework program (720 hours);
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+ Learners'
demand (enterprises’ demand);
+
Qualifications of teachers/ lecturers;
+ Teaching
facilities and equipment.
- Each training
institution may select optional subjects/modules in the abovementioned list of
optional vocational training subjects/subjects provided that total training
duration for selected optional subjects/modules will be 720 hours, accounting
for 21.8% of total training duration for vocational training subjects/modules;
- E.g.: The
management board of the framework program for vocational college level selects
13 out of 19 optional subjects/modules in the abovementioned list of optional
subjects/modules to put into the training program and design detailed training
program for each selected subject/module. To be specific:
Code of
subject/ module
Name of
optional subject/ module
Training duration
(hours)
Total
...
...
...
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Theory
Practice
Testing
MH
26
Office operations
45
14
28
3
...
...
...
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Accounting principles
45
28
14
3
MĐ
28
Economic activity analysis
45
14
...
...
...
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3
MH
29
State
management of tourism
45
28
14
3
MĐ
30
Accomodation
operations
...
...
...
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14
28
3
MĐ
31
Guide
operations
120
28
87
5
...
...
...
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Front office operations
45
14
28
3
MĐ
33
Restaurant operations
45
14
...
...
...
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3
MH 34
Security and safety in tourism
45
28
14
3
MĐ
35
Travel operations
...
...
...
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28
87
5
MH
36
Sales skills
45
14
28
3
...
...
...
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Tourism environmental protection
45
28
14
3
MH
38
Economic law
30
14
...
...
...
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2
Total
720
266
412
42
2.
Instructions for graduation examination:
Graduation
examination will be performed in accordance with regulations in the Circular
No. 14/2007/QD - BLDTBXH dated May 24, 2007 by Minister of Labour, War Invalids
and Social Affairs. To be specific:
...
...
...
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- Vocational
knowledge and skills: including theoretical test and practical test. To be
specific:
+ Vocational
theoretical test: written exam or multiple-choice exam with the testing period
of not exceeding 180 minutes, or oral exam in which each candidate will have 40
minutes for preparation and 20 minutes for giving answer;
+ Vocational
practical test: practical assignment on general skills for completing a
product. The testing period for each practical question sheet will not exceed
12 hours.
No.
Exam subjects
Assessment form
Testing period
1
Politics
...
...
...
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Oral exam
Not exceeding 120 minutes
Not exceeding 60 minutes
(including 40 minutes for preparation and 20
minutes for giving answer)
2
Vocational knowledge and skills:
- Vocational theory
...
...
...
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- Practice
Written exam, multiple choice
Oral exam
Practical test
Not exceeding 180 minutes
...
...
...
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(each candidate will have 40 minutes for preparation
and 20 minutes for giving answer)
Not exceeding 12 hours
- Graduation module (combination of theory and
practice)
Combined theoretical and practical test
Not exceeding 12 hours
3. Instructions for determining
time and contents of extra-curricular activities (arranged outside of the
training duration) which aim to achieve comprehensive education objectives:
- Vocational training
institutions should arrange learners to visit and learn experience at some
enterprises whose business activities are suitable for the training vocation in
order that they can be fully aware of the training vocation;
...
...
...
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TVPL Pro Membership to see English documents.
No.
Contents
Time
1
Physical and sports activities
From 5 am to 6 am; 17 pm to 18 pm every day
2
Cultural and art activities
By means of mass media
...
...
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Outside the daily training
schedule
From 19 pm to 21 pm (one session
per week)
3
Library activities
Outside the training schedule, learners may read
books and reference materials in the library
All weekdays
4
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The Communist Youth Union organizes exchanges or
meetings on Saturday or Sunday evenings
5
Field trips
Once for every semester
4. Other remarks:
4.1. Remarks on detailed
training program and outline:
- Detailed programs for compulsory
vocational training subjects/modules will be designed on the basis of the
analysis of MICE management vocational duties.
- Based on vocational duties
analysis results, necessary knowledge, skills and attitudes will be determined
to put into detailed programs of training subjects/modules.
4.2. Instructions for
designing detailed programs for optional vocational training subjects/modules:
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- Subject objectives.
- Main contents about knowledge,
skills and attitudes that learners must acquire.
- Distribution of training
duration for each determined part/chapter.
- Instructions for program
execution.
4.3. Instructions for giving
test upon the completion of each vocational training subject/module:
Upon the completion of each
vocational training subject/module, a test will be given to evaluate learners'
study results and follow the achievement of that subject/module’s
objectives.
- Assessment form: Written exam,
oral exam, multiple choice, practical assignment
- Testing period: Theory: Not
exceeding 120 minutes; Practice: Not exceeding 4 hours;
- Each subject is comprised of at
least 02 credits (each credit equals to 15 hours). A test will be given upon
the completion of each subject (theory test). Duration of a theory test: not
exceeding 120 minutes.
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+ Multiple-choice questions,
each of which should be done within 1-5 minutes;
+ Essay questions, each of which
should be done within 15 minutes.
4.4. Instructions for distribution of time and contents of the
professional practice:
- The professional practice is
aimed to achieve the following objectives:
+ Enable learners to improve
their knowledge and apply their acquired knowledge and skills to the real
working environment;
+ Learners will have a thorough
grasp of duties that a manager must fulfill to perform a MICE service contract
signed with the partner.
- Contents of the professional
practice include those that learners have been taught at training institutions
(this varies depending on different practice assignment) with particular
attention paid to those applicable to the real work duties;
- Contents of the professional
practice will be classified into three groups as follows:
+ Learners practice operations
at tourism enterprises that have jobs suitable for the MICE management
vocation. In such case, learners need instructions by teachers or instructors
(who may be experienced or qualified ones working at the said enterprises);
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+ At least one month before the professional practice, the location of
the professional practice must be determined. Vocational training
institutions should make commitment with establishments where learners will
practice their professions to ensure that learners can practice their
professions under the instruction and supervision of teachers and instructors
of those establishments. Each learner must have practice diary. The instructor
will give daily comments on learner’s knowledge, skills and attitude;
- With respect to selection of
form and distribution of time of the professional practice, each vocational
training institution will, based on their specific conditions, decide either
the professional practice at service providers or grouping of learners for
separate practice assignments, but must ensure consistence with duration,
objectives and contents mentioned above./.
ANNEX 3:
FRAMEWORK PROGRAMS FOR VOCATIONAL SECONDARY AND
COLLEGE LEVELS IN “RESORT MANAGEMENT”
(Enclosed to Circular No. 12/2010/TT-BLDTBXH dated April 12, 2010 by
Minister of Labour, War Invalids and Social Affairs)
Annex 3A:
FRAMEWORK PROGRAM FOR VOCATIONAL SECONDARY LEVEL
Vocation: Resort management
Code: 40810206
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Admission targets: Graduates
from upper secondary schools and equivalent levels;
(Graduates from lower secondary
schools must attend supplementary general education classes as provided for by
the Ministry of Education and Training);
Number of training
subjects/modules: 28
Award: Vocational secondary education
diploma
I. TRAINING OBJECTIVES:
1. Vocational knowledge and
skills:
- Knowledge:
After completing this training
program, learners may:
+ Describe the importance and
role of Resorts in the tourism industry, specific characteristics of Resorts
and economic, cultural, social and environmental impacts thereof; the history
of establishment and development of famous Resorts in the world and in Vietnam.
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+ State the organizational structure, role, functions
and duties of Resort’s departments, the relationship between Resort’s departments;
specify primary duties and daily work activities of Resort’s supervisors and
department managers;
+ Describe basic Resort
operations, including front office operations, housekeeping operations,
restaurant operations, cooking techniques, spa operations, recreation services
and clubs in a Resort; specify and explain ways to sell Resort’s products;
+ Specify principal equipment and devices used in Resorts
and their uses;
+ This
training program will improve learners’
self-confidence in working.
- Skills:
+ Learners may
use both Vietnamese and English to
communicate with customers in conformity with customer serving
requirements at the front office, housekeeping, restaurant,
kitchen, meeting/convention or recreation and spa areas; take
good care of customers and settle their complaints in an effective manner;
+ They may
perform customer serving operations for job positions at the front office, housekeeping, restaurant, kitchen or meeting/convention, recreation and spa departments in conformity with standards of each Resort;
+ They may
make plans for departments such as human resource plan, plan for purchasing
equipment, devices and materials, plans for organization of meeting/convention
or events;
+ They are able to perform
documentary and paper works according to standards of each Resort;
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+ They may apply the hotel management software to their
daily activities;
+ They may manage their working time in an effective manner;
+ They are
able to apply measures for ensuring the Resort’s security and safety;
+ They will have skills for
selling the Resort’s products;
+ They will use the Resort's equipment and devices in a correct and safe manner;
+ They will
have teamwork skills.
2. Politics, ethics; physical
education and national defense education:
- Politics,
ethics:
+ Learners will acquire general knowledge of Marxism and Leninism, Ho Chi Minh
Ideology, the Government’s constitution and legislation system, and the labour
law;
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+
They may demonstrate the patriotic spirit and loyalty towards a
pathway to developing and protecting the Socialist Republic of Vietnam; fulfill
a citizen’s responsibilities and obligations; live and work in compliance with
the constitution and law;
+ They will
have professional ethics, awareness of disciplines and responsibility, and professional behavior;
may demonstrate their devotion to their vocation and may work independently as
well as do teamwork. They will have
professional skills and a healthly lifestyle in conformity with the national and
local manners and customs, and culture in each historical periods;
+ They will
have spirit of learning and training to improve their
qualifications and meet working demand;
+ They may work out specific research methods according
to the historical dialectic view.
- Physical
education and national defense education:
+ Learners
may practice basic skills to improve physical strength, and apply those skills
to protect and improve their health;
+ They may
bolster and improve the patriotism, socialism, and necessary
knowledge about all-people national defence and people’s armed forces, and
awareness of defence of the Socialist Republic of Vietnam;
+ They will
have and develop necessary military skills and be ready to participate in armed forces for the purpose of defending the
Vietnamese Fatherland.
3. Career oppoturnities:
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+ Operations staff of the accommodation department;
+ Operations staff
of the food and beverage department;
+ Operations staff
of the convention department;
+ Operations staff of
sports/recreation or spa department;
Graduates from this training
program may also undertake higher job positions, depending on their personal
capacity and experience, working environment and rank and type of Resort, such
as:
+ Supervisor;
+ Department manager/ deputy
manager.
II. COURSE
LENGTH AND MINIMUM ACTUAL TRAINING DURATION:
1. Course
length and minimum actual training duration:
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- Study duration:
90 weeks
- Minimum actual
training duration: 2550 hours
- Duration for
test preparation, test upon completion of each subject/module and graduation examination:
180 hours (including 30 hours of graduation examination).
2. Distribution
of minimum actual training duration:
- Training
duration for compulsory general subjects: 210 hours
- Training
duration for vocational training subjects/modules: 2340 hours
+ Training
duration for compulsory subjects: 1670 hours; Training duration for optional
subjects: 670 hours
+ Theoretical training duration: 640 hours; Practical training duration:
1700 hours
3. Duration of
supplementary general education classes for graduates from lower secondary
schools: 1200 hours
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III. LIST OF COMPULSORY
SUBJECTS/MODULES, TRAINING DURATION AND DISTRIBUTION OF TRAINING DURATION:
Code of
subject/ module
Name of
subject/ module
Training
duration (hours)
Total
Where
Theory
Practice
Testing
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General subjects
210
106
87
17
MH 01
Politics
30
22
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2
MH 02
Law
15
10
4
1
MH 03
Physical Education
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3
24
3
MH 04
National Defense Education –
Security
45
28
13
4
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Informatics
30
13
15
2
MH 06
Foreign Language (Primary level)
60
30
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5
II
Compulsory vocational training
subjects/modules
1670
449
1130
91
II.1
Basic technical subjects/modules
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70
56
9
MH 07
Overview of tourism
45
32
10
3
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Business communication skills
45
28
14
3
MĐ 09
Informatics applied to Resort business
45
10
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3
II.2
Major vocational subjects/modules
1535
379
1074
82
MĐ 10
English specializing in hotels/ Resorts
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98
182
20
MĐ 11
Resort security and safety
30
14
14
2
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Environmental protection
30
18
10
2
MH 13
Customer relationship and customer care
45
28
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3
MH 14
Tourism Marketing
45
27
15
3
MH 15
Payment operations
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13
15
2
MH 16
Hotel/ Resort accounting
45
27
15
3
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Human resource management
45
20
22
3
MĐ 18
Front office operations
225
41
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14
MĐ 19
Housekeeping operations in Resort
210
42
154
14
MĐ 20
Restaurant operations
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28
68
9
MĐ 21
Cooking techniques
105
23
75
7
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Professional practice (at resorts)
320
0
320
0
Total
1880
555
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108
IV. COMPULSORY TRAINING
SUBJECTS/MODULES:
(Detailed
contents are specified in attached annexes)
V.
INSTRUCTIONS FOR USING THE FRAMEWORK PROGRAM FOR VOCATIONAL SECONDARY LEVEL AS THE
BASIS FOR FORMULATING VOCATIONAL TRAINING PROGRAMS
1.
Instructions for preparing the list of optional vocational training subjects/
modules; training duration, distribution of training duration and contents of
study thereof:
- Total
training duration for optional vocational training subjects/modules is 670
hours, accounting for 28.6% of total minimum actual training duration for
vocational training subjects/modules (2340 hours);
- The training
duration for each optional vocational training subject/ module will also be
determined according to the duty analysis as that for a compulsory vocational
training subject/module.
1.1. List of
optional vocational training subjects/modules and distribution of training
duration thereof:
Code of
subject/ module
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Training
duration (hours)
Total
Where
Theory
Practice
Testing
MH 23
Service quality management
45
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15
3
MĐ 24
Housekeeping management
60
24
31
5
MĐ 25
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60
33
23
4
MĐ 26
Revenue management
30
23
5
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MĐ 27
Restaurant management
60
25
33
2
MĐ 28
Beverage management
60
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35
4
MĐ 29
Cost price management
30
13
15
2
MĐ 30
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60
24
33
3
MĐ 31
Party management
45
25
17
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MĐ 32
Event organization
45
13
30
2
MĐ 33
Recreation services management
60
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37
2
MĐ 34
Flower arrangement and make-up techniques
30
11
17
2
MĐ 35
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60
23
34
3
MĐ 36
Second foreign language (French)
75
36
34
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MĐ 37
Professional practice (at resorts)
400
0
400
0
(Detailed contents are
specified in attached annexes)
- Optional subjects/modules are
divided into four groups according to four majors in Resort management. Each
training institution will only select one of the said four groups of optional
subjects/modules;
- Each training institution may
select any of four following groups of optional subjects/modules depending on
its in-depth career orientation:
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+ Group (b) includes the
following subjects/modules: MH 23, MĐ 27, MĐ 28, MĐ 29, MĐ 36 and MĐ 37; these
subjects orient learners towards job positions relating to Resort management at
restaurant department;
+ Group (c) includes the
following subjects/modules: MH 23, MĐ 30, MĐ 31, MĐ 32, MĐ 36 and MĐ 37; these
subjects orient learners towards job positions relating to Resort management at
meeting/convention department;
+ Group (d) includes the
following subjects/modules: MH 23, MĐ 33, MĐ 34, MĐ 35, MĐ 36 and MĐ 37; these
subjects orient learners towards job positions relating to Resort management at
recreation and spa department;
- Total training duration for optional
vocational training subjects/modules is 670 hours (accounting for 28.6% of
total training duration for vocational training subjects/modules);
- Vocational training
institutions may refer to the following list of suggested optional
subjects/modules to design suitable vocational training programs:
Code of
subject/ module
Name of
optional subject/ module
Training
duration (hours)
Total
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Theory
Practice
Testing
MH 23
Service quality management
45
27
15
3
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Housekeeping management
60
24
31
5
MĐ 25
Front office management
60
33
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4
MĐ 26
Revenue management
30
23
5
2
MĐ 36
Second foreign language (French)
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36
34
5
MĐ 37
In-depth professional practice (at resorts)
400
0
400
0
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Total
670
143
508
19
1.2. Instructions for
designing training programs for optional vocational training subjects/modules:
- Optional subjects/modules are determined
on the basis of different knowledge and skill standards for managers of
accommodation, restaurant, meeting/convention, recreation and spa departments;
- Vocational training
institutions will select subjects/modules so as to ensure the minimum training
duration as defined in the framework program;
- For preparing the list of
optional vocational training subjects/modules, vocational training institutions
should base on specific features of the training vocation and their actual
conditions, consisting of:
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+ Qualifications of teachers/
lecturers;
+ Teaching facilities and
equipment.
- Vocational training
institutions may select subjects/modules in the abovementioned list of optional
subjects/modules so as to ensure that the training duration for optional
subjects/modules will be 670 hours, accounting for 28.6% of total training
duration for vocational subjects/modules (in which, theoretical training
duration will not exceed 201 hours).
2. Instructions for
graduation examination:
Graduation examination will be
performed in accordance with regulations in the Circular No. 14/2007/QD -
BLDTBXH dated May 24, 2007 by Minister of Labour, War Invalids and Social
Affairs. To be specific:
- Politics: set the written exam
with the testing period of not exceeding 120 minutes or the multiple-choice
exam with the testing period of not exceeding 60 minutes;
- Vocational knowledge and
skills: including theoretical test and practical test. To be specific:
+ Vocational theoretical test:
written exam or multiple-choice exam with the testing period of not exceeding
180 minutes, or oral exam in which each candidate will have 40 minutes for
preparation and 20 minutes for giving answer;
+ Vocational practical test:
practical assignment on general skills for completing a product. The testing
period for each practical question sheet will not exceed 4 hours.
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Exam subjects
Assessment form
Testing period
1
Politics
Written exam
Oral exam
Not exceeding 120 minutes
Not exceeding 60 minutes
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2
Supplementary general education knowledge for
candidates who are graduates from lower secondary schools
Written exam, multiple choice
As regulated by Ministry of Education and
Training
3
Vocational knowledge and skills:
- Vocational theory
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- Vocational practice
Written exam, multiple choice
Oral exam
Practical test
Not exceeding 180 minutes
Not exceeding 60 minutes
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Not exceeding 4 hours
- Graduation module (combination of theory and
practice)
Combined theoretical and practical test
Not exceeding 24 hours
3. Instructions for determining
time and contents of extra-curricular activities (arranged outside of the
training duration) which aim to achieve comprehensive education objectives:
- Vocational training
institutions should arrange learners to visit and learn experience at some enterprises
whose business activities are suitable for the training vocation in order that
they can be fully aware of the training vocation;
- Time for extra-curriculum
activities must be reasonably arranged outside the training duration:
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Contents
Time
1.
Physical and sports activities
From 5 am to 6 am; 17 pm to 18 pm every day
2.
Cultural and art activities
By means of mass media
Collective activities
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Outside the daily training schedule
From 19 pm to 21 pm (one session per week)
3.
Library activities
Outside the training schedule, learners may read
books and reference materials in the library
All weekdays
4.
Recreational and entertainment activities, and other
activities of the Communist Youth Union
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5.
Field trips
Once for every semester
4. Other remarks:
- Instructions for designing detailed
programs for optional vocational training subjects/modules:
Vocational training institutions
should base on main contents included in the detailed outline of each
subject/module to design detailed program for that subject/module. To be
specific:
+ Subject/module objectives;
+ Main contents about
professional knowledge, skills and attitudes that learners must acquire;
+ Distribution of training
duration for each determined part/chapter;
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- Instructions for giving test
upon the completion of each vocational training subject/module:
Upon the completion of each
vocational training subject/module, a test will be given to evaluate learners'
study results and follow the achievement of that subject/module’s objectives.
+ Assessment form: Written exam,
oral exam, multiple choice, practical assignment;
+ Testing period: Theory: Not
exceeding 120 minutes; Practice: Not exceeding 8 hours;
+ Each subject is comprised of
at least 02 credits (each credit equals to 15 hours). A test will be given upon
the completion of each subject (theory test);
+ Duration of a theory test: not
exceeding 120 minutes;
+ Each theory test includes:
Multiple-choice questions, each
of which should be done within 1-5 minutes;
Essay questions, each of which
should be done within 15 minutes.
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+ The professional practice is
aimed at improving learners’ knowledge and learners may apply their acquired
knowledge and skills to the real working environment;
+ Contents of the professional
practice include those that learners have been taught at vocational training
institutions (this varies depending on different practice assignments) with
particular attention paid to those applicable to the real work duties;
+ Contents of the professional
practice may be classified according to the following ways:
Learners will practice
operations upon the completion of training program of the first year at
different departments (front office, housekeeping, restaurant, cooking
techniques, and recreation and spa services) for 2 months;
They will have in-depth
professional practice upon the completion of training program of the second
year according to their selected optional subjects for 2.5 months;
At least one month
before the professional practice, the location of the professional practice
must be determined. Vocational training institutions should make commitment
with Resorts to ensure that learners can practice their
professions under the instruction and supervision of teachers and instructors
of selected resorts. Each learner must have practice
diary. The instructor at the Resort will give daily
comments on the learner’s knowledge, skills and attitude.
+ With respect to
selection of form and distribution of time of the
professional practice, each vocational training institution should base
on their specific conditions and operating conditions of
Resorts to ensure that learners may practice their professions at the best
working environment for the purpose of assuring the consistence
with duration, objectives and contents mentioned above./.
Annex 3B:
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Vocation: Resort management
Code: 50810206
Training level: Vocational college level
Admission targets: Graduates
from upper secondary schools and equivalent levels;
Number of training subjects/modules: 34
Award: Vocational college diploma
I. TRAINING OBJECTIVES:
1. Vocational knowledge and
skills:
- Knowledge:
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+ Describe the importance and
role of Resorts in the tourism industry, specific characteristics of Resorts
and economic, cultural, social and environmental impacts thereof; the history
of establishment and development of famous Resorts in the world and in Vietnam;
+ State the organizational
structure, role, functions and duties of Resort’s departments, the relationship
between Resort’s departments; specify primary duties and daily work activities
of Resort’s supervisors and department managers;
+ State security and safety
principles, and explain reasons that Resorts must comply with such security and
safety principles to identify risks and implement risk prevention measures;
+ Identity and describe main
products/services at Resorts;
+ Describe basic Resort
operations, including front office operations, housekeeping operations,
restaurant operations, cooking techniques, spa operations, sports and
recreation services and clubs in a Resort; specify and explain ways to sell
Resort’s products;
+ Describe independent serving
operations at villas in the Resort and the internal transport process in the
Resort;
+ Describe plan design
principles and requirements on equipment of the Resort;
+ Specify principal equipment
and devices used in Resorts and their uses;
+ State general principles of
management and principles and contents about human resource management,
marketing management, facility management, financial management and management
of services of the Resort;
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+ Describe planning process,
plan execution, supervision and evaluation of working performance of Resort’s
departments;
+ Describe and explain about the
process and methods of calculating the cost price of food and beverage services
in the Resort;
+ Explain about the role and
importance of information technology in Resort management;
+ State basic concepts and
terminologies in hotel accounting;
+ Describe procedures and ways to
take care and maintain trees and landscapes;
- Skills:
+ Learners will be able to apply
measures for ensuring the Resort’s security and safety;
+ They may use both Vietnamese
and English to communicate with customers in conformity with customer service requirements
at the front office, housekeeping, restaurant, meeting/convention, recreation
and spa areas; take good care of customers and settle their complaints in an
effective manner;
+ They will have skills for
selling the Resort’s products;
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+ They may perform customer
serving operations for job positions at the front office, housekeeping,
restaurant, kitchen or meeting/convention, recreation and spa departments in
conformity with standards of each Resort;
+ They may make plans for
Resort’s departments such as marketing plan, human resource plan, plan for
purchasing equipment, devices and materials, plans for organization of
meeting/convention or events; calculate indicators of the financial plan;
+ They are able to perform
documentary and paper works according to standards of each Resort;
+ They may make reports,
internal documents and common contracts of the Resort;
+ They may apply the Resort
management software to their daily activities;
+ Follow with procedures for
control of cash receipts and payments, inventories, debts and goods delivery
and receipt;
+ Follow procedures for
recruitment, arrangement and training for staff, and evaluation of their
working performance;
+ They will manage their working
time in an effective manner;
+ They may analyze and evaluate
the performance of accommodation, restaurant, meeting/convention, recreation
and spa departments, and find out reasons thereof to propose measures for
maximizing revenues and improving the performance of each department and of the
Resort;
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+ This training program will
improve learners’ self-confidence, honesty and carefulness in working;
+ Learners will have teamwork
skills;
+ This training program will
also improve learners’ initiative, keenness and flexibility in daily work
activities.
2. Politics, ethics; physical
education and national defense education:
- Politics, ethics:
+ Learners will
acquire general knowledge of Marxism and Leninism, Ho Chi Minh Ideology, the
Government’s constitution and legislation system, and the labour law;
+ They may acquire
general knowledge about the revolutionary policies of the Communist Party of
Vietnam;
+ They may
demonstrate the patriotic spirit and loyalty towards a pathway to developing
and protecting the Socialist Republic of Vietnam; fulfill a citizen’s
responsibilities and obligations; live and work in compliance with the
constitution and law;
+ They will have
professional ethics, awareness of disciplines and responsibility, and
professional behavior; may demonstrate their devotion to their vocation and may
work independently as well as do teamwork. They will have professional
skills and a healthly lifestyle in conformity with the national and local
manners and customs, and culture in each historical periods;
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+ They may work out specific research methods according to the
historical dialectic view.
- Physical
education and national defense education:
+ Learners may
practice basic skills to improve physical strength, and apply those skills to
protect and improve their health;
+ They may bolster
and improve the patriotism, socialism, and necessary knowledge about all-people
national defence and people’s armed forces, and awareness of defence of the
Socialist Republic of Vietnam;
+ They will have
and develop necessary military skills and be ready to participate in armed
forces for the purpose of defending the Vietnamese Fatherland.
3. Career
oppoturnities:
Graduates from this training program will acquire necessary knowledge,
skills and attitudes to undertake any of the following job positions:
+ Operations staff of the accommodation department;
+ Operations staff
of the food and beverage department;
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+ Operations staff
of sports/recreation or spa department;
Graduates from
this training program may also undertake higher job positions, depending on
their personal capacity and experience, working environment and rank and type
of the Resort, such as:
+ Supervisor;
+ Department
manager/ deputy manager;
+ Manager of small-scale resort.
II. COURSE LENGTH AND MINIMUM ACTUAL TRAINING
DURATION:
1. Course
length and minimum actual training duration:
- Course length: 3
years
- Study duration:
131 weeks
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- Duration for
test preparation, test upon completion of each subject/module and graduation
examination: 260 hours (including 60 hours of graduation examination).
2. Distribution
of minimum actual training duration:
- Training
duration for compulsory general subjects: 450 hours
- Training
duration for vocational training subjects/modules: 3300 hours
+ Training
duration for compulsory subjects: 2400 hours; Training duration for optional
subjects: 900 hours
+ Theoretical
training duration: 990 hours; Practical training duration: 2310 hours
III. LIST OF COMPULSORY
SUBJECTS/MODULES, TRAINING DURATION AND DISTRIBUTION OF TRAINING DURATION:
Code of
subject/ module
Name of
subject/ module
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Total
Where
Theory
Practice
Testing
I
General
subjects
450
220
...
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30
MH 01
Politics
90
60
24
6
MH 02
Law
...
...
...
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21
7
2
MH 03
Physical Education
60
4
52
4
...
...
...
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National Defense Education –
Security
75
58
13
4
MH 05
Informatics
75
17
...
...
...
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4
MH 06
Foreign language
120
60
50
10
II
Compulsory
vocational training subjects/modules
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681
1584
135
II.1
Basic
technical subjects/modules
225
139
71
15
...
...
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Microeconomics
45
32
10
3
MH 08
Overview of tourism
45
32
...
...
...
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3
MH 09
Administration studies
45
37
5
3
MH 10
Business communication skills
...
...
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28
14
3
MĐ 11
Informatics applied to Resort business
45
10
32
3
...
...
...
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Major vocational
subjects/modules
2175
542
1513
120
MĐ 12
English for specific purpose
420
148
...
...
...
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28
MĐ 13
Resort security and safety
30
13
15
2
MH 14
Customer relationship and customer care
...
...
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28
14
3
MH 15
Marketing for tourism and
hospitality
45
27
15
3
...
...
...
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Payment operations
30
13
15
2
MH 17
Tourism and hospitality accounting
45
27
...
...
...
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3
MH 18
Financial management for tourism – hotel
enterprises
45
27
15
3
MH 19
Management of Resort material & technical
facilities
...
...
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27
15
3
MH 20
Human resource management
45
18
24
3
...
...
...
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Environmental protection
30
18
10
2
MĐ 22
Front office operations
315
56
...
...
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21
MĐ 23
Housekeeping operations
210
42
154
14
MĐ 24
Restaurant operations
...
...
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56
135
19
MĐ 25
Cooking techniques
210
42
154
14
...
...
...
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Professional practice (at resorts or training
institutions)
450
0
450
0
Total
2850
901
...
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165
IV. COMPULSORY TRAINING
SUBJECTS/MODULES:
(Detailed
contents are specified in attached annexes)
V.
INSTRUCTIONS FOR USING THE FRAMEWORK PROGRAM FOR VOCATIONAL COLLEGE LEVEL AS
THE BASIS FOR FORMULATING VOCATIONAL TRAINING PROGRAMS
1. Instructions for preparing the list of optional
vocational training subjects/ modules; training duration, distribution of
training duration and contents of study thereof:
- Total
training duration for optional vocational training subjects/modules is 900
hours, accounting for 27.3% of total minimum actual training duration for
vocational training subjects/modules (3300 hours);
- The training
duration for each optional vocational training subject/ module will also be
determined according to the duty analysis as that for a compulsory vocational
training subject/module.
1.1. List of
optional vocational training subjects/modules and distribution of training
duration thereof:
Code of
subject/ module
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Training
duration (hours)
Total
Where
Theory
Practice
Testing
MH 27
Business statistics
45
...
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15
3
MH 28
Service quality management
45
27
15
3
MĐ 29
...
...
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60
24
31
5
MĐ 30
Front office management
60
33
23
...
...
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MĐ 31
Accommodation service marketing
30
18
10
2
MĐ 32
Revenue management
30
...
...
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5
2
MĐ 33
Restaurant management
60
25
33
2
MĐ 34
...
...
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30
9
19
2
MĐ 35
Beverage management
60
21
35
...
...
...
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MĐ 36
Cost price management
30
13
15
2
MĐ 37
Meeting/convention management
60
...
...
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33
3
MĐ 38
Party management
45
25
17
3
MĐ 39
...
...
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45
13
30
2
MĐ 40
Meeting/convention marketing
30
12
16
...
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MĐ 41
Recreation services management
60
21
37
2
MĐ 42
Supervision of sports activities in the Resort
30
...
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14
1
MĐ 43
Flower arrangement and make-up techniques
30
11
17
2
MĐ 44
...
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60
23
34
3
MĐ 45
Second foreign language (French)
150
78
62
...
...
...
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MĐ 46
In-depth professional practice (at resorts)
480
0
440
40
(Detailed contents are
specified in attached annexes)
- Optional subjects/modules are
divided into four groups according to four majors in Resort management. Each
training institution will only select one of the said four groups of optional
subjects/modules;
- Each training institution may
select one out of the four following groups of optional subjects depending on
its in-depth career orientation:
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+ Group (b) includes the
following subjects/modules: MH 27, MH 28, MĐ 33, MĐ 34, MĐ 35, MĐ 36, MĐ 45, MĐ
46; these subjects/modules orient learners towards job positions relating to
Resort management at the Resort’s restaurant department;
+ Group (c) includes the
following subjects/modules: MH 27, MH 28, MĐ 37, MĐ 38, MĐ 39, MĐ 40, MĐ 45, MĐ
46; these subjects/modules orient learners towards job positions relating to
Resort management at the Resort’s meeting/convention department;
+ Group (d) includes the
following subjects/modules: MH 27, MH 28, MĐ 41, MĐ 42, MĐ 43, MĐ 44, MĐ 45, MĐ
46; these subjects/modules orient learners towards job positions relating to
Resort management at the Resort’s recreation and spa department;
- Total training duration for
optional vocational training subjects/modules is 900 hours (accounting for
27.3% of total training duration for vocational training subjects/modules);
- Vocational training
institutions may refer to the following list of suggested optional
subjects/modules to design suitable vocational training programs:
Code of
subject/ module
Name of
optional subject/ module
Training
duration (hours)
Total
...
...
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Theory
Practice
Testing
MH 27
Business statistics
45
27
15
3
...
...
...
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Service quality management
45
27
15
3
MĐ 41
Recreation services management
60
21
...
...
...
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2
MĐ 42
Supervision of sports activities in the Resort
30
15
14
1
MĐ 43
Flower arrangement and make-up techniques
...
...
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11
17
2
MĐ 44
Spa service management
60
23
34
3
...
...
...
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Second foreign language (French)
150
78
62
10
MĐ 46
In-depth professional practice (at resorts)
480
0
...
...
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40
Total
900
200
639
61
1.2. Instructions for designing
training programs for optional vocational training subjects/modules
- Optional subjects/modules are
determined on the basis of different knowledge and skill standards for managers
of accommodation, restaurant, meeting/convention, recreation and spa
departments;
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- For preparing the list of optional vocational training
subjects/modules, vocational training institutions should base on specific
features of the training vocation and their actual conditions, consisting of:
+ Learners' demand and/or
enterprises’ demand;
+ Qualifications of teachers/
lecturers;
+ Teaching facilities and
equipment.
- Vocational training
institutions may select subjects/modules in the abovementioned list of optional
subjects/modules so as to ensure that the training duration for optional
subjects/modules will be 900 hours, accounting for 27.3% of total training
duration for vocational subjects/modules (in which, theoretical training
duration will not exceed 315 hours).
2. Instructions for
graduation examination:
Graduation examination will be
performed in accordance with regulations in the Circular No. 14/2007/QD -
BLDTBXH dated May 24, 2007 by Minister of Labour, War Invalids and Social
Affairs. To be specific:
- Politics: set the written exam
with the testing period of not exceeding 120 minutes or the multiple-choice
exam with the testing period of not exceeding 60 minutes;
- Vocational knowledge and
skills: including theoretical test and practical test. To be specific:
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+ Vocational practical test:
practical assignment on general skills for completing a product. The testing
period for each practical question sheet will not exceed 4 hours.
No.
Exam subjects
Assessment form
Testing period
1
Politics
Written exam
Oral exam
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Not exceeding 60 minutes
(including 40 minutes for preparation and 20
minutes for giving answer)
2
Vocational knowledge and skills:
- Vocational theory
- Vocational practice
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Written exam, multiple choice
Oral exam
Practical test
Not exceeding 180 minutes
Not exceeding 60 minutes
(each candidate will have 40 minutes for preparation
and 20 minutes for giving answer)
Not exceeding 4 hours
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- Graduation module (combination of theory and
practice)
Combined theoretical and practical test
Not exceeding 24 hours
3. Instructions for determining
time and contents of extra-curricular activities (arranged outside of the
training duration) which aim to achieve comprehensive education objectives:
- Vocational training
institutions should arrange learners to visit and learn experience at some
enterprises whose business activities are suitable for the training vocation in
order that they can be fully aware of the training vocation;
- Time for extra-curriculum
activities must be reasonably arranged outside the training duration:
No.
Contents
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1
Physical and sports activities
From 5 pm to 6 pm (at weekend)
2
Cultural and art activities
Organization of
exchanges/contests.
Collective activities, activities of the
Communist Youth Union
Outside the daily training schedule
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3
Library activities
Outside the training schedule, learners may read
books and reference materials in the library
All weekdays
4
Recreational and entertainment activities,
and other activities of the Communist Youth Union
The Communist Youth Union organizes
exchanges or club activities on Saturday evenings (from 19 pm to 21 pm)
5
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Once for every semester
4. Other remarks:
- Instructions for
designing detailed programs for optional vocational training subjects/modules:
Vocational
training institutions should base on main contents included in the detailed
outline of each subject/module to design detailed program for that subject/module.
To be specific:
+ Subject/module
objectives;
+ Main contents
about professional knowledge, skills and attitudes that learners must acquire;
+ Distribution of
training duration for each determined part/chapter;
+ Instructions for
program execution.
- Instructions for
giving test upon the completion of each vocational training subject/module:
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+ Assessment form:
Written exam, oral exam, multiple choice, practical assignment;
+ Testing period:
Theory: Not exceeding 120 minutes; Practice: Not exceeding 8 hours;
+ Each subject is
comprised of at least 02 credits (each credit equals to 15 hours). A test will
be given upon the completion of each subject (theory test);
+ Duration of a
theory test: not exceeding 120 minutes;
+ Each theory test
includes:
Multiple-choice questions,
each of which should be done within 1-5 minutes;
Essay questions, each of which
should be done within 15 minutes.
- Instructions for distribution
of time and contents of the professional practice at Resorts:
+ The professional
practice is aimed at improving learners’ knowledge and learners may apply their
acquired knowledge and skills to the real working environment;
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+ Contents of the
professional practice may be classified according to the following ways:
Leaners will
practise operations upon the completion of training program of the first or
second year at different departments (front office, housekeeping,
restaurant, cooking techniques, recreation and spa services) for 2 months;
They will have
in-depth professional practice upon the completion of training program of the third year according to their selected optional subjects for 3 months;
At least one month
before the professional practice, the location of the professional practice
must be determined. Vocational training institutions should make commitment
with Resorts to ensure that learners can practice their professions under the
instruction and supervision of teachers and instructors of selected resorts.
Each learner must have practice diary. The instructor at the Resort will give
daily comments on the learner’s knowledge, skills and attitude;
+ With respect to
selection of form and distribution of time of the professional practice, each
vocational training institution should base on their specific conditions and
operating conditions of Resorts to ensure that learners may practise their
professions at the best working environment for the purpose of assuring the
consistence with duration, objectives and contents mentioned above./.
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